Omega Luster
Teleperformance
Shreveport,LA
19
years of professional experience
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Work History
Customer Service Representative
2 Years 4 Months- Interact with customers via phone to assist with inquiries and resolve issues.
- Provide accurate information regarding orders, billing, and other account management tasks.
- Demonstrate empathy and understanding in all customer interactions.
- Document customer interactions and follow up as necessary to ensure satisfaction.
- Collaborate with team members and leadership to improve customer experience.
Customer Service Representative
11 Years 6 Months- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Customer Service Representative
1 Year 6 Months- Resolved customer inquiries efficiently, ensuring high satisfaction rates through effective communication.
- Handled escalated issues, providing timely resolutions and maintaining positive customer relationships.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Manage inbound and outbound customer calls in a timely manner
- Identify customers’ needs and wants, do your best to clarify information
- Recognize opportunities to upsell our products and services
Shift Manager
14 Years 10 Months- Coordinated shift workers for inventory receiving, auditing and restocking.
- Directed employees through daily routines.
- Handled customer complaints, questions and inquiries.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Cross-trained in every store role to maximize operational knowledge.
Customer Service Associate
1 Year 9 Months- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Learned roles of other departments to provide coverage and keep store operational.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
Certificate - Dialysis Technology
Skills
Credit Card Payment Processing
Report Creation
Data Entry
Issue and Complaint Resolution
Customer Account Management
Verbal and Written Communication
Inbound and Outbound Calling
Senior Leadership Support
Quality Control
Timeline
Customer Service Representative
AEP
03.2024 - CurrentRead More
Customer Service Representative
FSNB
09.2022 - 03.2024Read More
Customer Service Representative
Teleperformance
01.2015 - CurrentRead More
Customer Service Associate
Walmart
10.2011 - 07.2013Read More
Shift Manager
Long Johns Silvers
09.2007 - 07.2022Read More
Blue Cliff College - Shreveport
Certificate from Dialysis Technology
Read More