Omeka Edison
Dallas,TX
Summary
Professional with strong organizational and time-management skills, well-prepared for operational roles. Demonstrates focus on team collaboration, adaptability to changing needs, and results-driven approach. Skilled in process optimization, inventory management, and effective communication, ensuring smooth daily operations. Known for reliability and ability to support team goals efficiently.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Operations Assistant
Title Resources Group
10.2020 - 01.2025
- Ensure prompt and accurate response to customer inquiries via email, enhancing client satisfaction and engagement.
- Facilitate account management by providing operational support, including set-up, termination, and ongoing maintenance for agent networks.
- Maintain compliance with Texas Department of Insurance regulations by updating and uploading necessary documents and producing monthly Excel reports.
- Maintained organized filing systems, allowing for quick retrieval of information when necessary.
Courtesy Officer
Dallas Theological Seminary
08.2017 - 05.2020
- Monitored surveillance systems and responded to alarms, ensuring the security and integrity of the facility.
- Authored comprehensive incident reports to document violations, incidents, and observations of suspicious activity.
- Performed routine patrols to maintain a safe environment for staff and students, and liaised with local law enforcement agencies as necessary.
- Responded to emergency situations promptly, ensuring the well-being of residents and property staff.
Evening Receptionist
Brentwood Nursing and Rehabilitation
11.2019 - 03.2020
- Managed a multi-line telephone system, fielding an average of ten calls per hour, accurately recording messages, and routing communications to corresponding departments.
- Maintained security and organization at a controlled access point by overseeing visitor sign-in and sign-out procedures.
Private Duty Caregiver
Self-Employed
10.2000 - 02.2020
- Delivered personalized in-home care and companionship, tailoring support to meet each client's individual needs.
- Maintained clean, safe, and well-organized patient environment.
- Implemented therapeutic interventions to promote physical and emotional healing for clients recovering from illness or injury.
Scales Associate
emr-Gold Metal Recyclers
01.2015 - 12.2018
- Managed automated systems to accurately weigh incoming and outgoing loads for inventory tracking and control.
- Facilitated effective communication with yard personnel to coordinate the flow of materials and ensure accurate processing of inspection tickets.
- Witnessed and validated vault deposits and withdrawals
- Prepared and issued bill of lading documents for truck drivers, effective clear communication with brokers for efficient load scheduling.
- Engaged with customers to build rapport and loyalty.
Senior Living Coordinator
Tele-Performance-A Place for Mom
02.2014 - 12.2014
- Addressed inbound and outbound calls to gather and verify contact details in response to online queries about senior living and care options.
- Provided information and assistance to individuals seeking home and residential facility care, ensuring accurate and empathetic communication.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Education
Hampton University
Hampton, VASkills
Customer Relationship Management
Communication
Problem Solving
Client Confidentiality
Compliance Management Systems
Cash Handling
Coaching and Training
Certification
BankWork$ Certification
Timeline
Operations Assistant
Title Resources Group
10.2020 - 01.2025
Evening Receptionist
Brentwood Nursing and Rehabilitation
11.2019 - 03.2020
Courtesy Officer
Dallas Theological Seminary
08.2017 - 05.2020
Scales Associate
emr-Gold Metal Recyclers
01.2015 - 12.2018
Senior Living Coordinator
Tele-Performance-A Place for Mom
02.2014 - 12.2014
Private Duty Caregiver
Self-Employed
10.2000 - 02.2020
Hampton University
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