Omer Seday
Austin,Texas
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Verizon
Cherry Hill, NJ
09.2020 - 01.2023
- Developed strong relationships with customers by providing personalized assistance and support.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Customer Service Representative
Vodafone
Istanbul, TURKEY
05.2018 - 06.2019
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Resolved customer inquiries and issues promptly, ensuring high levels of satisfaction.
Education
Media
European Humanities University
VilniusSkills
- Strong teamwork
- Team collaboration
- Account updating
- Documentation
- International sales support
Languages
English
Native/ Bilingual
Turkish
Native/ Bilingual
Timeline
Customer Service Representative
Verizon
09.2020 - 01.2023
Customer Service Representative
Vodafone
05.2018 - 06.2019
Media
European Humanities University
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