OMNI GILLIARD
Wilmington,DE
Summary
Dedicated professional transitioning from a successful career as a Unit Secretary to pursue opportunities in business administration. Seeking a position as a Patient Services Associate, where I can leverage my extensive customer service and administrative experience to enhance client satisfaction and maintain efficient patient flow for the organization.
Overview
10
10
years of professional experience
Work History
Unit Secretary
Jefferson Hospital and University
Cherry Hill , NJ
06.2024 - Current
- Assisted nursing staff with administrative tasks, such as scheduling appointments, ordering supplies, and preparing charts.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Provided clerical support, including filing, faxing, photocopying, and data entry of patient information into electronic health record systems.
- Scheduled diagnostic tests and procedures for patients according to established protocols.
- Greeted visitors and patients in a courteous and friendly manner.
Leasing Agent
Brandywine Apartments
Wilmington , DE
11.2023 - 05.2024
- Greet all residents, future residents, and internal team members professionally, consistently, and positively.
- Ensure proper maintenance of the property.
- Assist with general office duties and clerical work, including answering inquiries, accepting payments, and scheduling tours.
- Negotiate lease offers and prepare lease documents and contracts.
Flight Attendant
American Airlines
Philadelphia , PA
03.2023 - 08.2023
- Ensured the safety and comfort of passengers
- Complied with all applicable Federal Aviation Administration, Transportation Security Administration and Department of Transportation regulations along with company procedures and policies
- Tend to passengers needs throughout flight duration
- Answered passengers' inquiries about connecting flights, gate information and baggage claim information
Flight Attendant
PSA Airlines
Dayton , OH
06.2016 - 12.2022
- Ensured the safety and comfort of passengers
- Complied with all applicable Federal Aviation Administration, Transportation Security Administration and Department of Transportation regulations along with company procedures and policies
- Tend to passengers needs throughout flight duration
- Answered passengers' inquiries about connecting flights, gate information and baggage claim information
- AED, CPR and First Aid Certified
Sales Representative
Sprint Wireless
03.2015 - 05.2016
- Helped customers find technology that would better improve their daily lifestyles
- Answered inquiries about technology and account status
- Facilitated growth of business through hiring and training new associates
- Ensured proper knowledge of safety requirements and techniques for all staff members
Education
High School -
David W. Butler High School
06-2011
Skills
- Empathy
- Knowledge of medical terminology
- Excellent communication skills, both written and verbal
- Adaptable to change
- Time management
- Task management
- Strong organizational skills
- Patient care and education
- Personal attitude
- Team collaboration
Timeline
Unit Secretary
Jefferson Hospital and University
06.2024 - Current
Leasing Agent
Brandywine Apartments
11.2023 - 05.2024
Flight Attendant
American Airlines
03.2023 - 08.2023
Flight Attendant
PSA Airlines
06.2016 - 12.2022
Sales Representative
Sprint Wireless
03.2015 - 05.2016
High School -
David W. Butler High School
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