Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Omnia Qurt

Dearborn,MI

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

1
1
year of professional experience

Work History

Customer Service

La Gelati
02.2023 - Current
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered a constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Dessert Maker

La Gelati
02.2023 - Current
  • Followed food safety standards when handling ingredients.
  • Cleaned and maintained kitchen equipment and oven.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Trained new employees on the shop methods and procedures.

Cashier

La Gelati
02.2022 - Current
  • Greeted customers entering the store and responded promptly to customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Fordson High School
Dearborn, MI
06.2023

Skills

  • Service Assistance
  • Clear verbal and written communication
  • Microsoft Office
  • Organization and Time Management
  • Active Listening
  • Problem-Solving

Languages

Arabic
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service

La Gelati
02.2023 - Current

Dessert Maker

La Gelati
02.2023 - Current

Cashier

La Gelati
02.2022 - Current

High School Diploma -

Fordson High School
Omnia Qurt