Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
1
1
year of professional experience
Work History
Customer Service
La Gelati
02.2023 - Current
Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
Handled customer inquiries and suggestions courteously and professionally.
Answered a constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Dessert Maker
La Gelati
02.2023 - Current
Followed food safety standards when handling ingredients.
Cleaned and maintained kitchen equipment and oven.
Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
Operated ovens and bakery equipment to prepare products according to recipes.
Trained new employees on the shop methods and procedures.
Cashier
La Gelati
02.2022 - Current
Greeted customers entering the store and responded promptly to customer needs.
Answered questions about store policies and addressed customer concerns.
Built relationships with customers to encourage repeat business.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.