Summary
Overview
Work History
Education
Skills
Timeline
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Omnia Rasheed

Richmond,TX

Summary

Detail-oriented and motivated leader, with strong organizational skills. Team player with a highly analytical mindset, and passion for development and innovation. Recognized for reliability, resourcefulness, and the ability to solve complex problems; and identifying business growth opportunities.

Overview

5
5
years of professional experience

Work History

Area Manager

Amazon
06.2023 - Current
  • Recommended changes to existing processes to improve accuracy, and quality metrics resulting in a 15% increase month over month in accuracy, and internal customer satisfaction.
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
  • Assisted in launching new training audits, resulting in a 32% reduction in errors, and 27% increase in accuracy for overall department.
  • Successfully ran shift, over-processed by 23k, ranked #5 in the network, and #1 in GEN11 building.
  • Participated in HOU6 IB records by leading my team engaging and coaching 100+ AAAs throughout the shift.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Launched MLI1, introduced cost-saving initiatives, implemented systems and procedures to improve overall performance.
  • Aided in raising inbound rate by 21% through indirect headcount adjustment (WS and PS), coaching on rates, quality and idle time.

Process Assistant

Amazon
09.2021 - 05.2023
  • Supervised 50+ associates in stow, achieving floor rate of 250+ while observing all safety and quality protocols.
  • Trained and coached associates on quality, resulting in 37.3% decrease in IB overall DPMO.
  • Assisted management in department's tasks, such as resource allocation, meeting facilitation, employee assignment, and labor shares.
  • Recognized as PA of The Month in February, for ownership and bias for action; helping team achieve ZERO Safety Incidents and ZERO packages left behind.
  • Identified and recommended changes to existing processes to improve TPH, quality metrics.
  • Assisted in launching and decommissioning an sSFC, and helped draft SOP.
  • Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.

Youth Coordinator

Tajweed Institute
04.2019 - 07.2020
  • Created safe and positive environment conducive to learning and activities.
  • Identified and recruited potential 30 volunteer workers.
  • Supervised activities and events for 250+ members.

Education

Biochemistry

University of North Carolina At Chapel Hill
Chapel Hill, NC

Skills

  • Adaptability
  • Time management
  • Leadership
  • Creativity
  • Communication
  • Emotional Intelligence
  • Strategic Decision-Making
  • Bias for Action
  • Customer Obsessed

Timeline

Area Manager

Amazon
06.2023 - Current

Process Assistant

Amazon
09.2021 - 05.2023

Youth Coordinator

Tajweed Institute
04.2019 - 07.2020

Biochemistry

University of North Carolina At Chapel Hill

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Omnia Rasheed