Christopher Frausto
Buckeye,AZ
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 9 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
10
10
years of professional experience
Work History
Area Manager
Amazon Fulfillment
02.2024 - 06.2024
- Managed daily operations on the Inbound Dock, leading and developing a team of 100 associates, and ensuring production, efficiency and customer service goals were met.
- Enforced OSHA compliance and adherence to health and safety procedures within the warehouse resulting in 0 safety incidents/injuries during tenure.
- Developed and implemented new tools and executive dashboards that streamlined metric analysis.
Increased team productivity 48% by streamlining processes and implementing more efficient systems. - Enhanced overall efficiency 72% by analyzing performance data and restructuring labor assignments to ensure associates are staffed where they are needed most.
- Coordinated with various departments to facilitate smooth communication, reducing quality defects by 50% .
Program Manager Centralized Trailer Flow (CTF)
Amazon Fulfillment
05.2023 - 02.2024
- Created remote trailer management processes for Fulfillment Operations.
- Drafted strategic proposal to establish a centralized trailer management support team (Centralized Trailer Flow) for North American Fulfillment Operations.
- Developed and implemented success metrics, network reporting, performance tracking, and queries that powered standard work tools.
- Created and conducted standard work training for a team of 16 risk specialists.
- Managed and supervised administrative and daily program operations, resulting in the correction of 19K trailer defects dwelling a total 5.8M hours.
- Collaborated with key stakeholders across the network on an initiative to centralized and standardize management of yard gridlock for North American Fulfillment Operations.
Project Coordinator Trailer Flow Pilot
Amazon Fulfillment
05.2021 - 05.2023
- Collaborated with tech teams to identify new KPIs that improved the measurement of non-defect trailer states, defect trailer states, and the cost of a dwelling Amazon owned trailer/intermodal.
- Drafted training content for the network across 5 platforms for best practices in trailer management, case management, and advanced trailer queries.
- Created processes that identifies, corrects, and reports trailer defects.
- Led a team of 2 that secured the recovery of 27.4K Amazon owned defect trailers/intermodal dwelling a total of 2.3M hours at a projected savings of $7.9M.
- Led a pilot that secured the recovery of 786 missed Outbound trailers loaded with 2.6M units dwelling avg 8 days at a cost of $15M in rolled freight.
Team Lead Post SLAM War Room (PSWR)
Amazon Fulfillment
05.2020 - 05.2021
- Directed and supervised a team of 60 risk specialists engaged in centralizing OB Dock tasks that ensured customer promise and performance goals at Amazon Fulfillment Centers were met.
- Built, maintained, and executed performance tracking and reporting.
- Masterminded a trailer management initiative that recovered 766 trailers mitigating risk for 2M customer packages at a cost of $28.1M in rolled freight.
- Streamlined stakeholder communication by developing a tool that automated outgoing messaging improving efficiency by 62%.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
Field Transportation Lead
Amazon Fulfillment
11.2019 - 05.2020
- Managed yard operations, inspections of Amazon owned equipment, and enforced safety compliance resulting in zero injuries during tenure.
- Leveraged SQL data to identify and correct quality defects, forecast demand, and provide daily reporting on performance, safety, and quality
- Conduct daily coordination with Fulfillment Center Operations, transportation peers, and carriers to ensure all trailers arrive and depart on time with zero defects
- Managed a team of 29 of employees to meet daily targets and KPIs simultaneously fostering an environment of development and inclusion.
Centralized Flow Lead
Amazon Fulfillment
06.2017 - 11.2019
- Executed and developed shift plans based on Fulfillment Center requirements and adjust in real-time as variables change
- Managed flow settings for multiple process paths in Outbound Operations for multiple Fulfillment Centers based on shift plan
- Drove risk management strategies for Fulfillment Centers to ensure Service Level Agreements for customer shipments were met
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
- Generated business intelligence reports to inform Sr leadership on shift successes or failures, relative to established goals or thresholds..
- Drafted and conducted training on executing manual flow and advanced flow math
- Piloted the launch of automated shift planning and execution algorithm providing feedback to tech teams.
- Created 50 site specific Excel tools that enhanced monitoring of site capacity, shift trends within 1%, and generated automated scripts exponentially improving response time and accuracy.
Field Transportation Specialist
Amazon Fulfillment
03.2017 - 06.2017
- Responsible for ensuring the safe and efficient flow trailers in compliance with Department of Transportation standards
- Maintained tactical communication with external customers (Carriers, Vendors, and Suppliers) and internal customers (Quality Support, Finance, Software Support, and Fulfillment Centers)
- Created an empty drop zone in the yard that reduced trailer defects by 46%.
Fulfillment Associate
Amazon Fulfillment
12.2014 - 03.2017
- Continuously hit 100%+ to plan shift goals as a Seasonal Pick PA during Peak 2016
- Trained 50+ associates as a Pick Ambassador with a Seasonal Pick PA for Peak 2016
- Remained in the Top 10% of PHX3 Pick Department
- Cross trained in Pick, Dock, Problem Solve, SLAM, Manual Collate, and ICQA.
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
Education
High School Diploma -
Arizona School for the Arts
Arizona State University
Skills
- Project Management
- Performance Management
- Training and Development
- Relationship building and management
- Adaptability
- Data and Analytics
- SQL, VBA, and HTML
- Metric Development
- Process Improvement
- Problem Solving
- Team Development
- Data Visualization
Languages
Spanish
Native or Bilingual
Timeline
Area Manager
Amazon Fulfillment
02.2024 - 06.2024
Program Manager Centralized Trailer Flow (CTF)
Amazon Fulfillment
05.2023 - 02.2024
Project Coordinator Trailer Flow Pilot
Amazon Fulfillment
05.2021 - 05.2023
Team Lead Post SLAM War Room (PSWR)
Amazon Fulfillment
05.2020 - 05.2021
Field Transportation Lead
Amazon Fulfillment
11.2019 - 05.2020
Centralized Flow Lead
Amazon Fulfillment
06.2017 - 11.2019
Field Transportation Specialist
Amazon Fulfillment
03.2017 - 06.2017
Fulfillment Associate
Amazon Fulfillment
12.2014 - 03.2017
High School Diploma -
Arizona School for the Arts
Arizona State University
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