OMOLOLA HUDSON

• Leading performance reviews for team members
• Creating intervention and improvement plans for team members to improve efficiency by 20%
• Updating new and existing customer information
• Creating reports for the director of customer services
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Created and maintained detailed database to develop promotional sales.
• Listening to individual calls to ensure quality
• Resolving escalated customer issues
• Motivating customer service team to meet goals

• Data Entry
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Tracked customer service cases and updated service software with customer information.
• Educated customers about billing, payment processing and support policies and procedures.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Delivered prompt service to prioritize customer needs.

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• Tracked customer service cases and updated service software with customer information.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Customer satisfaction index improved by 34%(Measured with service survey)
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Utilized customer service software to manage interactions and track customer satisfaction.