Stephanie R Clark
Houston,TX
Summary
I am a professional, self-motivated applicant seeking to obtain a career within an organization that is committed to excellence. I am committed to providing superior service through values and principles.
Overview
18
18
years of professional experience
Work History
Lead Customer Service Representative
HCTRA
4012 S Dairy Ashford RD Houston, TX 77082
07.2025 - 12.2025
- Led team in resolving complex customer inquiries, enhancing satisfaction and loyalty.
- Developed training materials for new representatives, improving onboarding efficiency and knowledge retention.
- Streamlined communication processes between departments, increasing information accuracy and response times.
- Analyzed customer feedback trends to identify areas for service improvement and implement solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Reviewed associate performance to identify training needs.
- Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.
Lead Customer Care Representative
John Moore Services
10005 W Sam Houston Pkwy Houston TX 77064
09.2023 - 08.2024
- Led team in resolving complex customer inquiries and escalations efficiently.
- Developed training materials to enhance staff knowledge and service quality.
- Streamlined communication processes between departments, improving response times.
- Mentored new representatives, fostering a culture of continuous improvement.
- Collaborated with management to develop strategic initiatives addressing customer needs.
- Responded to customer needs through competent customer service and prompt problem-solving.
Customer Service Representative
Media Riders Inc
2800 E Broadway ST Pearland, Texas 77581
10.2020 - 08.2022
- Interact with customers and providers, provide information in response to general inquiries, concerns and requests about products and services
- Correspond with customers and providers via all DentaQuest customers and providers contact channels
- Educate customers and dental professionals on eligibility, benefits, claims payment and authorization
- Research assistance requested and consistently provide accurate information to resolve internal and external member and provider inquiries via verbal and written communication through all channels including phone, email, web portal and chat interactions
- Provide direction on the usage and benefits of self-service tools
- Remote
Customer Service Representative
Home Team Pest Defense
12710 Century DR Stafford, Texas 77477
06.2018 - 10.2020
- Monitor and adjust errors on handling of customer concerns
- Dispatch technicians to schedule appointments
- Provide information to prospective customers initiating new service
Account Service Representative
Conduent Inc
7324 Southwest Freeway Houston, Texas 77074
03.2017 - 06.2018
- Answer high call volume calls for Cox Communications
- Process and reconcile payment and refunds
- Resolve customer complaints and billing issues
- 7324 Southwest Freeway
Timekeeper
Mourik Inc
2230 Pansy St Pasadena, Texas 77503
10.2014 - 04.2017
- Keep track of employee time for payroll
- Compile spreadsheets for employees' work schedules and PTO balances
- File all New Hire payroll forms
Retail Supervisor
Houston Astros
501 Crawford ST Houston, Texas 77002
07.2012 - 10.2014
- Managed store workflow making adjustments as needed
- Assisted with opening and closing of the store
- Processed and reconciled payment and refunds
- Resolved customer complaints and issues
- Trained new employees
- Coached and redirected established employees
Retail Supervisor
Aramark Sports and Entertainment LLC
8355 Kirby DR Houston, Texas 77054
09.2011 - 09.2012
- Managed store workflow making adjustments as needed
- Assisted with opening and closing of the store
- Processed and reconciled payment and refunds
- Resolved customer complaints and issues
- Trained new employees
Customer Service Representative
West Corporation
1515 Emerald Plaza College Station, Texas 77845
04.2008 - 09.2011
- Established new customer accounts for internet services
- Disconnected/Reactivated internet accounts
- Account management of internet accounts
- Prepared incoming and outgoing mail for distribution
Education
High School Diploma -
Benjamin Franklin High School
Coconut Grove, FL05.2014
Skills
- 10 years in front office duties
- Proficient in Microsoft Office
- Thorough knowledge of computerized insurance billing and verification
- 3 years supervisory role
- Typing 45 wpm
- Cash Handling
- Record Keeping
- 10 key by touch
- Critical thinking/issue resolution skills
- Strong organizational skills
- Advanced interpersonal skills
Timeline
Lead Customer Service Representative
HCTRA
07.2025 - 12.2025
Lead Customer Care Representative
John Moore Services
09.2023 - 08.2024
Customer Service Representative
Media Riders Inc
10.2020 - 08.2022
Customer Service Representative
Home Team Pest Defense
06.2018 - 10.2020
Account Service Representative
Conduent Inc
03.2017 - 06.2018
Timekeeper
Mourik Inc
10.2014 - 04.2017
Retail Supervisor
Houston Astros
07.2012 - 10.2014
Retail Supervisor
Aramark Sports and Entertainment LLC
09.2011 - 09.2012
Customer Service Representative
West Corporation
04.2008 - 09.2011
High School Diploma -
Benjamin Franklin High School