OMOR CHOWDHURY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
TLC UBER/LYFT
Customer Service
03.2024 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Care Giver
M&N Homecare
01.2021 - Current
- Assisted in providing home care services to elderly clients, including medication management and personal care
- Instructed family members on how to properly administer medications or treatments prescribed by the physician for their loved one at home
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences
Customer Service Representatives
Hallmark Aviation Services
07.2023 - 02.2024
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Enhanced customer satisfaction by providing timely and accurate flight information
- Provided exceptional service at ticket counters, booking flights and processing payments securely
Customer Service
Dunkin Donut
08.2020 - 01.2023
- Skilled at working independently and collaboratively in a team environment
- Managed time efficiently in order to complete all tasks within deadlines
- Enhanced customer satisfaction by providing exceptional service and timely order fulfillment
Education
Bachelor of Applied Science In Information Technology - Computer Engineering Technology
New York City College of Technology
High School Diploma -
Marble Hill High School Of International Studies
06.2021
Skills
- Microsoft Windows
- Data Entry
- Mathematical Skills
- Customer Satisfaction
- Account updating
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Product Knowledge
Timeline
TLC UBER/LYFT
Customer Service
03.2024 - Current
Customer Service Representatives
Hallmark Aviation Services
07.2023 - 02.2024
Care Giver
M&N Homecare
01.2021 - Current
Customer Service
Dunkin Donut
08.2020 - 01.2023
Bachelor of Applied Science In Information Technology - Computer Engineering Technology
New York City College of Technology
High School Diploma -
Marble Hill High School Of International Studies
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