Omotayo Akinfela
Indianapolis,Indiana
Summary
A highly experienced Customer Service Representative with 5years in providing excellent customer service and finding solutions to customer inquiries in a timely manner. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Vesta Nutra Pharnaceuticals, Inc
2021.01 - Current
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Answered customer telephone calls promptly to avoid on hold wait times
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Cultivated customer loyalty, promoted repeat business and improved sales
- Offered advice and assistance to customers, paying attention to special needs or wants
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
XPress Cargo, Inc
2019.01 - 2021.01
- Responding to customer inquiries, including questions about billing, invoicing, tariff discrepancies, rate quotes, and shipment tracing.
- Handling over, short, and damaged freight and related documentation.
- Answering and directing phone calls, filing, data entry, and billing.
- Bringing issues to the manager's attention as soon as possible, ideally within three days of the incident
- Communicating shipping status to customers.
- Monitoring shipments to ensure timely pickup and delivery.
- Creating shipping documents, including invoices, bills, and reports.
- Tracking shipping details, such as weight, cargo contents, and transportation time.
Education
Bachelor Of Science - Computer Science
United States
01.2018
Skills
- Multi-channel communication
- Proactive
- Problem solving
- Communication
- Active Listening
- Technical knowledge
- Adaptability
- Positive altitude
- Product Knowledge
- Report Generation
- Data Entry
- Data Collection
- Appointment Scheduling
Timeline
Customer Service Representative
Vesta Nutra Pharnaceuticals, Inc
2021.01 - Current
Customer Service Representative
XPress Cargo, Inc
2019.01 - 2021.01
Bachelor Of Science - Computer Science
United States
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