Summary
Overview
Work History
Education
Skills
Timeline
Generic

Omotayo Akinfela

Indianapolis,Indiana

Summary

A highly experienced Customer Service Representative with 5years in providing excellent customer service and finding solutions to customer inquiries in a timely manner. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Vesta Nutra Pharnaceuticals, Inc
01.2021 - Current
  • Evaluated account and service histories to identify trends, using data to mitigate future issues
  • Answered customer telephone calls promptly to avoid on hold wait times
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
  • Cultivated customer loyalty, promoted repeat business and improved sales
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Representative

XPress Cargo, Inc
01.2019 - 01.2021
  • Responding to customer inquiries, including questions about billing, invoicing, tariff discrepancies, rate quotes, and shipment tracing.
  • Handling over, short, and damaged freight and related documentation.
  • Answering and directing phone calls, filing, data entry, and billing.
  • Bringing issues to the manager's attention as soon as possible, ideally within three days of the incident
  • Communicating shipping status to customers.
  • Monitoring shipments to ensure timely pickup and delivery.
  • Creating shipping documents, including invoices, bills, and reports.
  • Tracking shipping details, such as weight, cargo contents, and transportation time.

Education

Bachelor Of Science - Computer Science

United States
01.2018

Skills

  • Multi-channel communication
  • Proactive
  • Problem solving
  • Communication
  • Active Listening
  • Technical knowledge
  • Adaptability
  • Positive altitude
  • Product Knowledge
  • Report Generation
  • Data Entry
  • Data Collection
  • Appointment Scheduling

Timeline

Customer Service Representative

Vesta Nutra Pharnaceuticals, Inc
01.2021 - Current

Customer Service Representative

XPress Cargo, Inc
01.2019 - 01.2021

Bachelor Of Science - Computer Science

United States
Omotayo Akinfela