Christina Graham
Kennewick,WA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Christensen Inc
RICHLAND, WA
09.2023 - 06.2025
- Maintained detailed records of customer interactions and transactions for future reference.
- Answered customer inquiries via phone, email, and chat to facilitate service.
- Performed administrative tasks including filing, database updates, and report generation.
- Identified improvement opportunities in customer service processes and recommended changes.
- Resolved customer complaints promptly with knowledgeable and friendly service.
- Cultivated strong relationships with customers through personalized support.
- Informed customers about billing procedures and assisted with payment processing.
- Collaborated with departments to resolve complex issues effectively.
Membership/Card Services Specialist
HAPO Credit Union
Richland, WA
06.2018 - 02.2023
- Managed account inquiries and transactions, including balance checks, disputes, and loan payments.
- Processed new IRA, Checking, and Savings accounts for members via phone.
- Facilitated loan inquiries, focusing on projections, payment corrections, and payoff procedures.
- Addressed member inquiries regarding Visa credit and debit cards to enhance service delivery.
- Supported co-workers with various banking questions to improve team effectiveness.
- Handled core system requests related to banking through chat communication.
- Assisted with troubleshooting during core system conversions to ensure smooth operations.
Medical Warehouse Manager
Allergy, Asthma & Dermatology Associates
11.2014 - 03.2018
- Maintained and ordered supplies.
- Processed medical release requests.
- Handled delivery of supplies to various locations.
- Performed database management and other duties as needed to support other departments.
Housekeeping Manager
VenuWorks
03.2010 - 10.2014
- Ordered and maintained supplies for 3 buildings.
- Created schedules for up to 20 employees.
- Presented ways to cut costs to the buildings up to $75k a year.
- Created training for new employees as well as other departments to follow OSHA standards.
Product Sale Program Manager/Customer Service
Girl Scouts of E. WA & N. ID
08.2003 - 02.2011
- Versed in the use of multi-line phones
- Aided with the walk in customers, Retail Store customers and answering questions pertaining to different departments
- Promoted Girl Scouts within the community
- Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency
- Set goals and deadlines for the department
- Reviewed operational records and reports to project sales and determine profitability
- Supervised up to 25 volunteers
- Worked closely with the Finance, Communications and Membership Directors
- Developed the annual budgets and reports for the Product Sales Department
Education
AA - Paralegalism
Columbia Basin College
Pasco, WA01.1995
Skills
- Data entry
- Empathy and patience
- Customer relationship management
- Administrative support
- Team collaboration
- Multi-channel communication
- Multi-line telephone operations
- Warehousing functions
- Document control
- Task prioritization
- Microsoft PowerPoint
- Microsoft Excel
References
References available upon request.
Timeline
Customer Service Representative
Christensen Inc
09.2023 - 06.2025
Membership/Card Services Specialist
HAPO Credit Union
06.2018 - 02.2023
Medical Warehouse Manager
Allergy, Asthma & Dermatology Associates
11.2014 - 03.2018
Housekeeping Manager
VenuWorks
03.2010 - 10.2014
Product Sale Program Manager/Customer Service
Girl Scouts of E. WA & N. ID
08.2003 - 02.2011
AA - Paralegalism
Columbia Basin College
Similar Profiles
Grant DickinsonGrant Dickinson
Lubricant/Propane Delivery Driver-Class A at Christensen IncLubricant/Propane Delivery Driver-Class A at Christensen Inc
Eloisa R. BendyaneEloisa R. Bendyane
Account Manager Lead at Christensen IncAccount Manager Lead at Christensen Inc
Faafetai (Ty) AiolupoFaafetai (Ty) Aiolupo
Class A CDL Driver at Christensen IncClass A CDL Driver at Christensen Inc
Spencer DesgrangesSpencer Desgranges
Laborer Operator at Jones BuildingLaborer Operator at Jones Building
Antonio CervantesAntonio Cervantes
Student Service Worker at Washington State University / USDAStudent Service Worker at Washington State University / USDA