Omotoyosi Uthman
Humble,TX
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative/ Be
Randstad-Alight
Remote, TX
09.2024 - 02.2025
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Provided exceptional customer service to ensure customer satisfaction.
- Implemented innovative methods for streamlining the customer service process.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided accurate information about products and services to customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Central Supply Clerk
Harris County Election Department
Houston, TX
11.2023 - 05.2024
- Managed inventory procurement to align with departmental needs, ensuring efficient supply distribution
- Utilized Standard Property Book System-R to maintain accurate inventory records and uphold compliance standards
- Conducted training for team members on property accountability, improving overall organizational efficiency
- Coordinated executive scheduling and resolved customer service inquiries, achieving high satisfaction levels
Hybrid Administrative Assistant Manager
Maofu Home Healthcare
Houston, TX
02.2020 - 10.2023
- Managed scheduling for both office and client engagements, optimizing staff time utilization
- Developed and instituted an organized record-keeping system, improving document retrieval and data management
- Oversaw departmental budgets and generated financial reports for management, aiding in effective financial planning and control
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Coordinated and conducted classes to teach procedures to new staff members.
Education
Bachelor of Arts - Criminal Justice Homeland Security
Saint Leo University
Saint Leo, FL05.2025
Certification - Office and Administrative Management
Udemy
01.2025
Certificate - Leadership Training
Delfx Online
06.2015
High School Diploma -
Kingsfield College
Lagos, Nigeria07.2014
Skills
- Staff Management
- Service Coordination
- Budget Planning
- Database Administration
- Vendor Relationship Management
- Workflow Planning
- Contract Administration
- Electronic Filing Systems
- Scheduling and Calendar Management
- Training and Orientation
- Distribution Planning
- Project Management Experience
- Account updating
- CRM software proficiency
- Technical support
Certification
- Office and Administrative Management, Udemy, 01/01/24
- Leadership Training, Delfx Online, 06/01/15
Timeline
Customer Service Representative/ Be
Randstad-Alight
09.2024 - 02.2025
Central Supply Clerk
Harris County Election Department
11.2023 - 05.2024
Hybrid Administrative Assistant Manager
Maofu Home Healthcare
02.2020 - 10.2023
- Office and Administrative Management, Udemy, 01/01/24
- Leadership Training, Delfx Online, 06/01/15
Bachelor of Arts - Criminal Justice Homeland Security
Saint Leo University
Certification - Office and Administrative Management
Udemy
Certificate - Leadership Training
Delfx Online
High School Diploma -
Kingsfield College
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