OMPRAKASH TIWARY
Technical Expert In Automobile Maintenance And Fleet Management
BUXAR
Summary
Dynamic and results-oriented technology professional with extensive experience in fleet management, transport administration, and maintenance within esteemed organizations. Proven track record of leading cross-functional teams to drive innovative solutions, streamline processes, and enhance system performance. Renowned for implementing cutting-edge strategies that align with organizational goals while fostering team collaboration and adaptability in fast-paced environments. Adept at steering projects from conception to completion, consistently delivering exceptional outcomes that exceed expectations.
Overview
1
1
Language
26
26
years of professional experience
Work History
Technical Head of the Logistic Department
Green fuel Limited
01.2025 - 01.2026
- Fleet strength is 30 trucks, made by Howo, equipped with MT13 engines running on CNG, and 54 CNG cascade skids operating all over the southwest region of Nigeria. Uptime increased from 70% to 90%, and fuel consumption improved from 1.1 to 1.5 km (+36%), which means a 36% cost savings in fuel consumption.
- Mentored junior team members, fostering a culture of continuous learning and professional growth.
- Spearheaded technology initiatives, driving innovation and staying current with industry trends.
- Reduced downtime with proactive maintenance and monitoring of critical systems.
- Delivered cost-effective solutions by conducting comprehensive cost-benefit analysis when evaluating new technologies or improvements proposals.
- Streamlined IT operations for increased efficiency through the deployment of automation tools and methodologies.
- Boosted system reliability by troubleshooting hardware, software, and network issues promptly and effectively.
Technical head cum Fleet manager
Robust international
07.2024 - 12.2024
- Fleet strength: 125 trucks, with 30 ground staff (technical and supporting). Driver and co-drivers: 280.
- Font Brand trucks with a 50-ton carrying capacity, along with tri-axle semi-trailers. Overseeing the budgeting, cost-effective operation, safety compliance, multiple types of goods dispatches, negotiation in procurement and vendors, and customer satisfaction.
- Fuel economy is 1.6 km, and the uptime ratio achieved is 95%.
- R&D for the best fuel economy and better operation in the industry by market survey and by applying soft skills, some experiments, web searches, etc.
- Partnered with vendors to negotiate contracts, manage acquisitions, and ensure timely delivery of products/services while minimizing costs.
- Served as technical liaison between departments for seamless collaboration on interdependent projects.
- Ensured data security through implementation of robust policies, procedures, and encryption measures.
- Designed scalable network infrastructures to support business expansion and increased traffic demands.
- Implemented rigorous testing protocols to identify vulnerabilities in applications before launch, maintaining exceptional product quality standards.
- Ensured compliance with regulatory requirements through diligent documentation efforts and thorough audit preparation.
- Managed cross-functional teams to successfully complete complex technical projects on time and within budget.
- Assessed business requirements to create focused solutions.
- Improved systems with addition of new features and infrastructure.
- Troubleshot systems comprised of security alarms and Internet connectivity.
- Mentored junior team members, fostering a culture of continuous learning and professional growth.
DISTRIBUTION/TRASPORT MANAGER
Sunlight Resources Limited
06.2022 - 05.2024
- Working with the capacity of Manager, Warehousing, and Logistics.
- Fleet uptime improved 65% to 90% within the budget. Fleet size (31 trucks, 30 vans, 60 tricycles, and 25 cars)
- Drivers, technicians, and support staff management, vehicle management, repair, and maintenance within the budget. Navigation Implementation.
- Improved stock variation from 0.5% to 0.005%. By proper follow-ups.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
FLEET MANAGER (Techno Commercial)
Africa Access 3PL Limited
12.2020 - 05.2022
- Maintenance and keeping track of the fleet of 60 heavy-duty trucks.
- Almost all duties are the same as those of the Triton Group. The only difference is that there was livestock and frozen food movement, and here is the movement of grain and other materials from the port to customers.
- Evaluated fleet performance metrics regularly to identify areas for improvement, leading to increased productivity and revenue growth.
- Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
Sr Manager Logistic
M/S Triton Group
09.2018 - 11.2020
- Equally taking care of the maintenance of all company trucks and cars, along with the procurement of related materials. Fleet strength is 60 trucks, including water tankers and bird trucks.
- Role and responsibility of the logistics manager:
- Keep track of procurement, inventory, maintenance, expenses, movement, insurance cases, local government cases on the road through vendors, driver hiring, and related activities.
- Route planning as per the requirements of the departments, such as Egg Lifting, DOC movement for placement to farms, feed supply to farms from the feed mill, lifting the birds from various locations (farms) to the processing plant, and delivery of the processed (frozen) chicken from the plant to the warehouse (Lagos, PHC, Abuja) as per the demand of the sales team. From the warehouse to our customers (Food Plaza, supermarkets, and wholesalers).
- Local transportation of live and frozen poultry products, and live fish.
Service Manager for commercial vehicles
M/S Kevalram Nigeria Limited
08.2012 - 08.2018
- Implemented strategies to increase customer service satisfaction ratings.
- Resolved customer complaints in professional and timely manner.
- Managed to contact over 30 customers.
- CSI reached above 90%.
- Revenue crossed 1 billion NGN during my tenure for a year. This was the first time in the history of the company.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Technical Manager
M/S Asian Motors Ltd (Tolaram Group)
03.2008 - 06.2012
- Role: National Technical Manager (3S facility - Dealer for Foton and other brands)
- Workshop highlights:
- Handling technical issues and customer care for Mitsubishi, Fuso, and ISUZU commercial vehicles (Japanese brands), Foton, and JMC (Chinese brands).
- Planning the receiving of new vehicles from the port, parking arrangements as per the FIFO in the parking yard, and delivery to end users after PDI completion in a safe and perfect condition.
- Contribution: Managing the workshop activities, providing technical solutions for complaints, keeping track of and resourcing spare parts, making warranty decisions, quality assurance, etc.
- Role and Responsibilities:
- Receiving vehicles from the port through a local transporter, arranging parking, and ensuring the proper PDI and delivery to the customer.
- Resource administration, establishment of workshops, quality control.
- Safety Management, General Administration, and Manpower Planning.
- Maintenance and control of spare parts and management, status tracking of complaints.
- Consultant Management, Quality Assurance, and Liaison Work.
- Contribute to the reliability and integrity of the mechanical equipment and structures by applying reliability-centered techniques and executing work within an ISO-certified assurance system.
- Initiate and develop specific mechanical repair procedures and work instructions.
- Supervise work execution and carry out mechanical routine jobs, troubleshooting mechanical faults.
- Responsible for coaching and transferring knowledge to subordinates.
- Issue the daily performance activities report and issue a 3-week look-ahead plan that is cascaded to area engineers and operations.
- Involved in Root Cause Analysis and Reliability-Centered Maintenance meetings.
- Responsible for the service and maintenance of all sorts of mobile equipment and heavy trucks.
- Responsible for tools and equipment management.
- Effectively communicate about the fleet operation, planning, and deployment of the fleet as per demand.
- Estimate the resources and participants needed to achieve project goals.
- Created comprehensive documentation of processes and procedures to ensure consistency throughout the department''s operations.
- Developed suggestions for technical process improvements to optimize resources.
Workshop Manager
Cargo motors Limited
04.2000 - 02.2008
- Contribution: 1. Daily workshop activities.
- 2. Daily forecast for spare parts requirements for workshop consumption to SPD.
- Contribution: 1. Daily workshop activities.
- 2. Warranty decision and dealing with the TML service engineer for settlement.
- Enhanced customer satisfaction by consistently delivering quality workmanship and meeting deadlines.
- Maintained workshop activities in line with budget requirements.
Education
Technical Product Information Comm Veh - Engineering
Isuzu INternational
Dubai 04.2001 -
Product Technical Training On Light Pass Vehicle - Mechanical Engineering
Foton International
Beijing China 04.2001 -
MME - Mechanical Engineering
Nortan Institute
Delhi, India 04.2001 -
Tata Motors Limited
Jamshedpur, India 04.2001 -
Certificate of Technical Studies - Mechanical Engineering
Chery International
China 04.2001 -
Skills
Experienced with Microsoft Office tools
Effective issue resolution
Cross-functional teamwork
Effective problem resolution
Client support leadership
Efficiency enhancement
Risk management skills
Operational optimization
Leadership in technical projects
Goal-oriented planning
Effective internal communications
Technical strategy formulation
Technical expertise
User engagement training
Financial projections
Expertise in technical consulting
Strong task management
Self-driven initiative
Prioritization and scheduling expertise
Responsive to evolving challenges
Attentive listening
Strong organizational abilities
Business process improvement
Timeline
Technical Head of the Logistic Department
Green fuel Limited
01.2025 - 01.2026
Technical head cum Fleet manager
Robust international
07.2024 - 12.2024
DISTRIBUTION/TRASPORT MANAGER
Sunlight Resources Limited
06.2022 - 05.2024
FLEET MANAGER (Techno Commercial)
Africa Access 3PL Limited
12.2020 - 05.2022
Sr Manager Logistic
M/S Triton Group
09.2018 - 11.2020
Service Manager for commercial vehicles
M/S Kevalram Nigeria Limited
08.2012 - 08.2018
Technical Manager
M/S Asian Motors Ltd (Tolaram Group)
03.2008 - 06.2012
Technical Product Information Comm Veh - Engineering
Isuzu INternational
04.2001 -
Product Technical Training On Light Pass Vehicle - Mechanical Engineering
Foton International
04.2001 -
MME - Mechanical Engineering
Nortan Institute
04.2001 -
Certificate of Technical Studies - Mechanical Engineering
Chery International
04.2001 -
Tata Motors Limited
04.2001 -
Workshop Manager
Cargo motors Limited
04.2000 - 02.2008
CAREER CONSPECTUS
Over 24 years of experience in managing Automobile workshop right from development to delivery encompassing planning, monitoring, controlling workshop activities, overall inter-discipline coordination, administration, and resource planning. Gained hands on experience in technical diagnosis on commercial automobile sector etc. A strategic planner with expertise in planning and executing & establishing workshop, Spare parts, maintenance, movement of Vehicles etc. with a flair for adopting modern methodologies in compliance with quality standards. Excellent relationship management, analytical and negotiation skills. Coordination with logistic team including drivers to plan the delivery on time with safety of goods & Lives.
CORE COMPETENCIES
- Service Operations: Handle overall operations at the service workshop. Streamlining the service systems and developing new systems for enhancing efficiency. Conducting training programmers to enhance operational efficiencies of workforce, focusing on technical aspect. Appoint the Technical booth in regular route, maintaining a proper inventory of spare for smooth execution of service operations. Conducting proper test for vehicles to ensure timely delivery of good without any obstacle. Identifying areas of improvement in technician & Drivers for better productivity and Timely Delivery. Providing solutions in automobile crash repair in terms of new technology and repairs methods on Mono cock and Frame design vehicles
- Commercial Operation: Budgeting of fleet operation, Contractual work, Negotiation, Documents related to Fleet, Routine/Periodic/Accidental maintenance (repair) to reduce the brake down, prepare the electronic Data of each vehicle including documents & repair costs, Vehicle movement follow up with tracking system, Coordination with Government Agencies for movement of fleet, Negotiation with Insurance Companies. Hiring 3rd party Logistic as requited to meet the deliveries.
- People Management: Actively involved in people management for the organization. Manpower Management (Supervisor, Technician, Drivers & Co Drivers) to operate the fleet. Conducting training (Technical/Safety/Driving Habits) or the identification of training needs of employees for upgrading their technical and soft skills.
- Customer Care: Assessing customer feedback, handling complaints relating to service, warranty and quality standards. Installing company's products at the customers' end. Collecting & collating data on repeat jobs/other specific complaints & discussing the same with the manufacturing team for counter measures. Finalizing annual maintenance contracts with the clients and making regular visits at their end to handle their grievances. Interacting with customers to solve their technical problems.