Ondre Brown
Woodbridge,VA
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Experienced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives, and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
22
22
years of professional experience
Work History
Back-end Supervisour
Lowes Home Improvement Stores
Stafford, Virginia
02.2017 - Current
- Supervised team members to improve store operations and elevate customer satisfaction.
- Scheduled staff shifts to maximize coverage during peak business hours.
- Trained new employees on company policies, procedures, and safety protocols.
- Implemented quality control measures, significantly reducing error rates.
- Oversaw fleet maintenance schedules to ensure vehicle safety and operational readiness.
- Collaborated with departments to streamline workflow processes across teams.
- Generated reports on shipment status, delivery times, cost estimates, and other key metrics to inform decision-making.
- Coordinated with vendors to ensure timely delivery of goods and services while maintaining competitive pricing.
- Ensured compliance with local, state, federal laws governing the transportation industry.
Service Manager
Lowes Home Improvement Stores
Stafford, Virginia
02.2016 - 01.2017
- Cultivated relationships with customers, vendors, and suppliers to support service delivery.
- Resolved customer inquiries and complaints to enhance overall service experience.
- Recorded service requests, tracking resolution times and costs for analysis and reporting.
- Ensured compliance with safety standards and company regulations in the workplace.
Install Sales Manager
Lowes Home Improvement Stores
Stafford, Virginia
02.2012 - 01.2017
- Coordinated customer and installer scheduling, ensuring timely service delivery.
- Guided customers in selecting suitable products within budget constraints.
- Identified and proposed improvements to existing processes and procedures.
- Assisted with inventory control measures by tracking parts usage during installs.
- Worked closely with senior management team members in developing strategies for optimizing the installation process.
- Maintained accurate records of installed products and related documentation.
- Liaised with external contractors or vendors regarding product delivery schedules or supply chain management issues.
Flooring Supervisor
Lowes Home Improvement Stores
Stafford, Virginia
02.2011 - 01.2012
- Coordinated with vendors to source materials and maintain inventory levels for projects.
- Managed scheduling of flooring projects to optimize workflow and resource allocation.
- Assisted customers in selecting flooring options that meet their design needs and budget.
- Evaluated completed installations for compliance with company policies and customer satisfaction.
- Handled scheduling procedures for department and directed team members in setting and achieving goals.
- Offered constructive advice to help team members improve performance.
Paint and Windows and Walls Supervisor
Lowes Home Improvement Stores
Stafford, Virginia
01.2010 - 01.2011
- Supervised daily paint operations and ensured adherence to safety standards.
- Supervised daily operations and ensured staff adherence to company policies.
- Evaluated employee performance and delivered constructive feedback to support professional development.
- Conducted regular inspections to ensure equipment safety and functionality.
- Implemented best practices for material handling, improving workflow efficiency and reducing errors.
- Utilized RF Scanner to scan barcodes on incoming and outgoing shipments.
- Loaded and unloaded products onto delivery trucks to prepare for shipping.
- Performed daily tasks with attention to detail to ensure accuracy.
- Collaborated with diverse coworkers to achieve objectives and resolve product and service issues.
Key Carring Department Supervisor
Lowes Home Improvement Stores
Stafford, Virginia
02.2005 - 04.2009
- Developed and implemented strategies that improved sales productivity and profitability.
- Trained new sales associates on product knowledge and customer service techniques, enhancing team effectiveness.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
- Managed daily cash-handling processes, ensuring accuracy and compliance with policies.
- Reviewed operational processes to identify and recommend improvements for increased efficiency.
- Executed opening and closing procedures according to manager guidelines.
- Collaborated with management to determine key tasks and delegate themto staff members.
- Greeted customers and provided assistance with inquiries at the store.
Education
Some College (No Degree) - Business Administration And Management
Strayer University
Woodbridge, VASkills
- Compliance management
- Safety compliance
- Operational efficiency
- Workflow optimization
- Supply chain coordination
- Vehicle maintenance
- Decision-making
- Problem solving
- Critical thinking
- Time management
- Computer proficiency
- Effective communication
Timeline
Back-end Supervisour
Lowes Home Improvement Stores
02.2017 - Current
Service Manager
Lowes Home Improvement Stores
02.2016 - 01.2017
Install Sales Manager
Lowes Home Improvement Stores
02.2012 - 01.2017
Flooring Supervisor
Lowes Home Improvement Stores
02.2011 - 01.2012
Paint and Windows and Walls Supervisor
Lowes Home Improvement Stores
01.2010 - 01.2011
Key Carring Department Supervisor
Lowes Home Improvement Stores
02.2005 - 04.2009
Some College (No Degree) - Business Administration And Management
Strayer University