Ondrea Cardwell
Atchison,KS
Summary
Career objective is to transition into full-time ministry. In the interim, I aim to pursue roles in data entry, customer care, and public relations, leveraging my skills and experiences to make a positive impact while continuing personal and professional growth.
Overview
5
5
years of professional experience
Work History
Social Media Customer Care
HGS Digital
11.2021 - Current
- Craft compelling social media content, engage with influencers, and foster partnerships
- Serve as point of contact for agents, addressing inquiries regarding workflow processes
- Oversee content approval for publication and monitor various social media platforms for potential crisis situations
- Manage customer support and inquiries on various social media channels
- Engage in social media conversations, identify trends, and handle potential PR crises
- Act as liaison for urgent corporate engagements and assist with special projects
- Participate in client/leadership meetings: QA calibrations and agent ride alongs.
- Trained in various roles such as Team Lead and Lead Operator.
Customer Service Representative
Results Company
10.2019 - 02.2020
- Handled customer inquiries for Sprint and EBT services, resolving issues effectively.
Recruit Specialist/Data Analyst
Armed Forces Bank Recruit Department
02.2019 - 09.2019
- Collected, cleaned, and analyzed data to identify trends and patterns
- Assisted recruits with account setup and monitored new hire performance.
Education
Two years of Social Work studies -
Missouri Western State University
St.Joseph, MOHigh School Diploma -
Dekalb High School
De Kalb, MO05.2017
Skills
- Excellent communication skills (verbal and written)
- Strong time management and conflict resolution abilities
- Proficient in stress management and feedback utilization
- Experienced in team management and performance monitoring
- Skilled in scheduling, payroll management, ethical compliance, performance evaluations, and more
- Proficient in Excel, Word, PowerPoint, Outlook, and other office software
Volunteer Experience
Intern in Youth Ministry, Rushville Christian Church, Rushville, MO, 10/22, Current, Actively involved in various youth programs, intern classes, and summer camps., Participated in a mission trip to Jamaica, engaged in community service, and served as a counselor coordinator., Coordinated camera crews at national Bible quiz tournaments and coached quiz teams.
Timeline
Social Media Customer Care
HGS Digital
11.2021 - Current
Customer Service Representative
Results Company
10.2019 - 02.2020
Recruit Specialist/Data Analyst
Armed Forces Bank Recruit Department
02.2019 - 09.2019
Two years of Social Work studies -
Missouri Western State University
High School Diploma -
Dekalb High School
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