Ondrea Pollard

Responsible for providing administrative support to Club by fulfilling member requests and processing all requests efficiently while ensuring a high level of accuracy and integrity.

Currently handling new contract and upgrades reviews, running Maintenances fees report, and assigning missing units.

Previously, processed change of ownership and name changes in VOICE with the required documents and preparing estoppels for members as well as assisting with account research, problem resolution, reviewing contract documents while working with other departments to identify issues and concerns.

Data Entry Jun. 2012-Apr.2013(Transferred) Compare data with source documents, or re-enter data in verification format to detect errors. Compile, sort and verify the accuracy of data before it is entered. Locate and correct data entry errors, or report them to supervisors. Maintain logs of activities and completed work.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Encouraged 72% of assigned customers to continue their phone and/or internet service through conflict resolution, emotional intelligence, negotiation and strong product knowledge
• Promoted to Escalation management team within first 6 months of employment due to superior ratings in time per call, save rate, punctually, and customer satisfaction categories.

• Consistently met, and exceeded, my weekly sales goal of $38,000 by providing over 500 tourist and travel agents excellent customer service skills.

• Promoted to full-time customer support team after 8 months of employment which expanded my portfolio to include training and supervising customer service agents; solving difficult issues for travel clients; communicating directly with airlines and hotel management; and managing the general office.