Ondriviea Wallace
Charlotte,NC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
Work History
Manager
Lincoln Financial
03.2019 - Current
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Consultant Trainer
Lincoln Financial Group
08.2017 - 08.2018
- Developed collaborative partnerships with subject matter experts across various industries, enhancing the quality of training content.
- Evaluated employee performance during training sessions, providing constructive feedback for improvement opportunities both individually and as a group dynamic.
- Conducted in-depth assessments to evaluate the effectiveness of training programs, adjusting content as needed for optimal results.
- Mentored junior team members by sharing insights gained from years of experience in the field of consulting training services.
Training Specialist
Lincoln Financial Group
08.2016 - 08.2017
- Developed customized training materials tailored to clients'' specific needs, resulting in increased satisfaction and performance improvement.
- Boosted employee retention rates by designing comprehensive onboarding programs for new hires.
- Maintained up-to-date industry knowledge, ensuring the relevance of delivered trainings in an ever-evolving professional landscape.
- Ensured compliance with all relevant standards and regulations by staying informed on any changes or updates related to training requirements in the field.
Associate Trainer
Lincoln Financial Group
03.2014 - 03.2016
- Contributed to the creation of engaging multimedia presentations for use during training sessions.
- Improved training effectiveness by incorporating real-world examples and case studies.
- Conducted continual research to maintain subject matter expertise for assigned programs.
- Assisted in monitoring trainee performance to identify gaps in training.
Relationship Manager
Lincoln Financial Group
03.2010 - 03.2014
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
Customer Service Representative
Lincoln Financial Group
03.2007 - 03.2010
- Improved user productivity and efficiency through system training and support.
- Mentored junior team members, contributing to their professional growth and development.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Collaborated with cross-functional teams to develop innovative solutions, leading to successful project outcomes.
Education
B.S. - Communication
North Carolina Agricultural and Technical State University
Greensboro, NC05.2004
Skills
- E-learning development
- Coaching and Mentoring
- Training delivery
- Organizational Development
References
REFERENCES UPON REQUEST
Timeline
Manager
Lincoln Financial
03.2019 - Current
Consultant Trainer
Lincoln Financial Group
08.2017 - 08.2018
Training Specialist
Lincoln Financial Group
08.2016 - 08.2017
Associate Trainer
Lincoln Financial Group
03.2014 - 03.2016
Relationship Manager
Lincoln Financial Group
03.2010 - 03.2014
Customer Service Representative
Lincoln Financial Group
03.2007 - 03.2010
B.S. - Communication
North Carolina Agricultural and Technical State University
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