One Hannah
Tulsa,OK
Summary
Seasoned Business Office Manager with a proven track record, enhancing customer satisfaction and streamlining operations. Expert in various business systems, demonstrating exceptional leadership and accounting skills. Achieved significant improvements in revenue cycle management and operational efficiency, embodying dedication and a results-driven approach.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Office Manager
Forest Hills Care and Rehabilitation Center
05.2022 - Current
- Manages billing, accounts receivable, and collection activities in the center
- Organizes, evaluates, and monitors business office operations and supervises assigned personnel in accordance with established policies and procedures
- Meets with family members to gather information and ensures that all payer sources are documented and input correctly into EHR
- Assists with Medicaid Pending applications, and works with resident, family and applicable outside agencies to finalize center coverage through Medicaid
- Ensures integrity and confidentiality of all patient financial data
- Performs collection activities for patient carriers
- Establishes and maintains a system of financial record keeping, to include issuing receipts, preparing and making bank deposits, and recording payments using proper segregation of duties
- Interacts with home office billing team and payers to define billing requirements and ensures prompt payment of claims
- Manages census activities including daily, weekly, and monthly balancing with the nursing and admissions departments
- Produces reports for analysis purposes as needed
- Manages month-end close activities related to charge capturing and submission of all billing statements and invoices to payers
- Ensures compliance with all policies and procedures relating to billing
- Monitors all ongoing projects related to Accounts Receivable, billing, and collections within the center
- Manages Resident Trust Account for in house residents, to include weekly and monthly reconciliations
- Manages center Petty Cash to include reconciliation and reimbursement weekly and monthly
- Maintains personnel files in compliance with applicable legal requirement's
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Improved workflow efficiency by streamlining office processes and implementing new software solutions.
- Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
Accounts Receivable Coordinator
Enterprise Holdings
08.2021 - 05.2022
- Contact accounts as needed to collect and follow up on past due balances.
- Request payment for assigned accounts via e-mail, phone or voicemail.
- Maintain clear and concise notes listing accurate information given; documented in PeopleSoft, Odyssey or other databases as required.
- Contact management and sales prior to sending memo notifying accounts of credit suspension.
- Research and resolve disputed rentals, including prepare appropriate adjustment requests and follow up with customer on disputes within thirty (30) days.
- Report issues concerning payment of accounts to Supervisor.
- Request and send reprints (paper or electronic) of invoices, statements, and vouchers to accounts as needed.
- Maintain all aging balances within percentage requirements determined by management.
- Attend weekly collection meetings; provide account status and documentation to the Supervisor to ensure collection goals are met, discuss workload and promote teamwork between AR personnel.
- Perform additional analysis and reporting as requested by management.
- Assist Supervisor or Manager with any tasks or duties as requested.
- Maintain a regular and reliable level of attendance and punctuality
- Perform miscellaneous job-related duties as assigned
Assistant Executive Director
Bellarose Senior Living
11.2017 - 05.2021
- Coordinates all accounting and business office activity for the community in conjunction with the Executive Director and corporate accounting staff.
- Prepare resident lease agreement and discuss all financials with resident/family.
- Generate all resident statements, post collections to accounts and perform other related duties, including collecting and depositing rents as needed.
- Maintain accounts payable, accounts receivable, and all billing functions in Yardi.
- Secure proper signature for all accounts requiring signatures to gain cash.
- Secure and account for all monies held in the community including rent payments, petty cash, discretionary accounts, meal receipts and store revenues.
- Operate department within budgetary guidelines.
- Assist other members of the management team with budgetary issues. Submit reports as directed to the Executive Director and Home Office staff.
- Listen and address resident concerns and complaints regarding billing and accounting. Resolve complaints timely and effectively.
- Work with other members of the management team to market and manage the community.
- Perform all other duties as assigned by management.
Business Office Manager
Prairie House Assisted Living and Memory Care
10.2016 - 10.2017
- Provide Human Resources and Financial support to the community and the Executive Director.
- Prepare and report resident financial information to corporate, i.e. rents, ancillary charges, resident agreements, move in and out, payroll and trailing account receivable, and specialty accounts. Responsible for data entry of resident information into Yardi software.
- Run payroll variance reports, 7 minute and overtime reports, analyze and submit for supervisory review once variances are approved by department managers. Ensure payroll accuracy and submit to corporate policies and procedures.
- Prepare flash report/ spend down, analyze and update Executive Director, regional and senior management. Review corporate check registers. Keep up-to-date, ensure accuracy, and reconcile. Maintain vendor files and reconcile vendors monthly statements; check monthly invoices for accuracy and submit to corporate for payment.
- Submit all A/P invoices weekly to corporate accounting.
- Ensure that corporate and state requirements for completion of all pre- and post- employment checks (criminal, abuse and licensure background checks, drug screening, health/communicable disease screenings) are requested and completed.
- Assist Executive Director with annual budgeting process and monthly financial review.
- Supervise the community Concierge's
- Ensure the implementation of OSHA and safety guidelines.
- Request petty cash replenishment directly from corporate, complete and submit credit card, replenishment log including receipts.
- All other duties assigned by corporate or Executive Director.
Office Manager
Allure Medical Spa
08.2015 - 02.2016
- Reconcile bank statements in various accounts. Post charges and deposits daily in QuickBooks.
- Oversee and manage the daily operations of the clinic.
- Maintain proper staffing levels & schedules.
- Achieving clinic growth goals and create spreadsheet in excel.
- Maintain professional, clean and safe clinic environment for employees and members/guests.
- Reconcile end of month reports and submit taxes to the State of Oklahoma.
- All other duties assigned by CEO or Accountant.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Business Office Manager
Southern Plains Alzheimer's Special Care Center
02.2014 - 08.2015
- Communicate effectively between departments for extraordinary events, vendors, visitors, outside providers, and inquiries.
- Guide tours, fill out inquiry forms and introduce prospective residents to the appropriate manager on duty, if needed.
- Follow Marketing guidelines for phone inquiries and guided tours.
- Accept resident payments, record on cash log, and ensure timely and accurate input. As well as make timely bank deposits.
- Collect in a timely manner private, Medicaid, and other balances owed to the company by residents.
- Develop and implement collection plans, as needed, to deal with collection issues that cannot be immediately resolved.
- Collect new resident information as well as all resident changes. Account for Move-In, Move-Out and Transfers. Collect, compute, and enter arrears charges. Send out resident billings. Enter rate changes and verify accuracy of all charges on resident's account.
- Receive invoices and ensure accuracy of invoice and goods purchased. Code invoices and obtain proper authorization. Maintain orderly A/P files according to the bookkeeping manual.
- Process new hire information, terminations, and changes. Compute hours from time and attendance device, audit information, and enter payroll input sheet. Work with Kronos and Ultipro.
- Distribute funds as needed, obtain receipts, count funds, and prepare weekly petty cash reconciliations.
- Responsible for all employee files, employment documentation binders and resident financial file in accordance to state and company policies and standards.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
Office Manager
Chiro & Acupuncture Inc
04.2013 - 01.2014
- Preparing treatment plans for patients
- Verifying Insurance benefits and coverage
- Responsible for front office staff
- Coding and Billing insurance
- Greet patients, Check patients in and out, process payments
- Process payroll; new hire information, terminations, and changes. Compute hours from time and attendance device, audit information, and enter payroll input sheet.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Loan Servicing Specialist
Wells Fargo
05.2012 - 04.2013
- Responsible for responding to written and phone inquiries from customers, Title companies, and internal personnel regarding loans
- Answering questions pertaining to all areas of loan servicing including payment research, taxes, insurance, loan modification and assumptions, prepayment, payoffs, adjustable rate loans, credit reporting and lien perfection
- Research and analyzing problems and recommending solutions conducting periodic audits on files
- Responsible for working a foreclosure caseload which entails written and verbal communication with foreclosure attorney's, investors, customers, title companies, outside vendors, and internal personnel regarding loans in foreclosure
- Communicated with other departments to resolve customer issue
- Negotiated payment agreements with delinquent borrowers, reducing loss exposure while maintaining positive customer relations.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked closely with collections department on delinquent accounts, coordinating efforts for maximum recovery results.
Customer Service Representative/Sales
Wells Fargo
06.2011 - 05.2012
- Communicated with other departments to resolve customer issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High school diploma - General Studies
Ranchview High School Carrollton
Carrollton, TX05.2011
Skills
- Notary Public of Oklahoma- Exp 06/10/26
- Accounting
- Business Office
- Wage and Salary Analysis/Employee and US Department Surveys
- Cost Control and Benefit Analysis
- Human Resources Generalist Affairs
- Payroll Administrator
- Proficient in Yardi and QuickBooks
- UltiPro
- Accounts Receivable
- Kronos
- Paylocity
- Human Resources Management
- Employee Orientation
- Office Management
- Microsoft Office
- Customer support
- ADP
- Typing
- Bookkeeping
- Accounts payable
- Banking
- Software troubleshooting
- Revenue cycle management
- Management
- Medical coding
- Medical billing
- Cash handling
- Leadership
- Underwriting
- Medical terminology
Certification
- Certified Nursing Assistant, 10/01/23 to 10/01/25
- Certified Notary Public
Assessments
- Spreadsheets with Microsoft Excel, 05/01/21, Proficient
- Work style: Reliability, 08/01/21, Proficient
- Bookkeeping, 03/01/24, Proficient
- Recruiting, 07/01/21, Proficient
- Attention to detail, 08/01/21, Proficient
- Spreadsheets with Microsoft Excel, 01/01/22, Proficient
- Analyzing data, 04/01/21, Proficient
- Administrative assistant/receptionist, 04/01/22, Proficient
- Principles of accounting, 04/01/22, Proficient
- Management & leadership skills: Impact & influence, 07/01/21, Proficient
- Supervisory skills: Motivating & assessing employees, 08/01/21, Proficient
Personal Information
Work Permit: Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Office Manager
Forest Hills Care and Rehabilitation Center
05.2022 - Current
Accounts Receivable Coordinator
Enterprise Holdings
08.2021 - 05.2022
Assistant Executive Director
Bellarose Senior Living
11.2017 - 05.2021
Business Office Manager
Prairie House Assisted Living and Memory Care
10.2016 - 10.2017
Office Manager
Allure Medical Spa
08.2015 - 02.2016
Business Office Manager
Southern Plains Alzheimer's Special Care Center
02.2014 - 08.2015
Office Manager
Chiro & Acupuncture Inc
04.2013 - 01.2014
Loan Servicing Specialist
Wells Fargo
05.2012 - 04.2013
Customer Service Representative/Sales
Wells Fargo
06.2011 - 05.2012
High school diploma - General Studies
Ranchview High School Carrollton
- Certified Nursing Assistant, 10/01/23 to 10/01/25
- Certified Notary Public
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