Oneal Hagan
Ocala,FL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
16
16
years of professional experience
Work History
Data Validation Analyst
Welocalize
, FL
07.2022 - Current
- Developed and implemented strategic plans for increasing web sales.
- Created website content to improve product visibility and customer engagement.
- Performed regular maintenance checks on the company's websites and applications.
- Reviewed analytics data from multiple sources to gain insights into customer behaviors.
- Reviewed online ads for accuracy and compliance with company policies and standards.
- Investigated discrepancies in ads to ensure they met all legal requirements before publication.
- Analyzed customer feedback on ad performance to determine areas that needed improvement.
Class A CDL Driver
Cardinal Logistics
Atlanta, GA
12.2023 - 04.2024
- Checked vehicles to ensure they were in proper working order before and after trips.
- Maintained accurate logs of driving activities to ensure compliance with federal regulations.
- Received instructions from dispatcher regarding routes, delivery locations, pick-up times, and special deliveries.
- Inspected brakes, lights, tires, fuel levels and other important parts to maintain operational safety on the road.
- Followed all applicable traffic laws and reported any incidents or accidents immediately.
- Utilized GPS navigation systems for efficient routing.
- Performed pre- and post-trip vehicle inspections using knowledge of safe and effective loading and handling procedures in coordination with company checklist.
Class A CDL Driver
Ferraro Foods
Ocala, FL
11.2022 - 12.2023
- Performed pre- and post-trip vehicle inspections using knowledge of safe and effective loading and handling procedures in coordination with company checklist.
- Delivered and unloaded products at designated location at customer site using tractor-trailers, ramps, lift gates, pallet jacks and load bars.
- Measured temperature of haul and refrigerated area of truck, keeping cold items fresh.
- Verified customer orders arrived on time and in top-quality condition, corresponded precisely to initial order and met with complete customer satisfaction.
- Reviewed paperwork for completeness and accuracy, checked orders for correct number of boxes and corrected addresses and support documentation.
Assistant Manager/Delivery Driver
3 E's CORP/ FedEx
Ocala, FL
10.2015 - 10.2022
- Delegated daily tasks to team members to optimize group productivity.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
- Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
- Regularly updated HR databases to reflect employee information, changes in benefits and other details.
- Answered employee questions regarding health benefits and 401k options.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Owner/Operator
ROLO Heritage
Ocala, FL
04.2013 - 12.2015
- Provided patient transport using various equipment and adhered to safety protocols.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Moved patients in and out of vehicles and lifted on and off beds.
- Checked wheelchair and stretcher functionality prior to patient pick up.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Sanitized medical equipment and inside of vehicle after each transport to avoid spread of germs.
Warehouse Worker
Marion County Public Schools
Ocala, FL
10.2012 - 01.2015
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Established and maintained good relations with customers, vendors and transport companies.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Used pallet jacks to move items to and from warehouse locations.
- Labeled customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
- Applied schedule, organizational and routing knowledge to enhance delivery planning.
Assistant Manager
Kangaroo Express
Sparr, FL
10.2008 - 03.2012
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Education
Associate of Arts - Business Administration
College of Central Florida
12-2011
High School Diploma -
North Marion High School
2008
Skills
- Data reporting
- Data auditing
- Defect tracking
- Data Analysis
- Class A CDL Driver
- Refrigerated Trailers Operation
- Office organization
- Records maintenance
- Sales monitoring
- Product and service knowledge
- Business Development
- Staff training and development
- Sales leadership
- Pallet jack and hand truck operation
- Defensive driver training
- Excellent sense of direction
Timeline
Class A CDL Driver
Cardinal Logistics
12.2023 - 04.2024
Class A CDL Driver
Ferraro Foods
11.2022 - 12.2023
Data Validation Analyst
Welocalize
07.2022 - Current
Assistant Manager/Delivery Driver
3 E's CORP/ FedEx
10.2015 - 10.2022
Owner/Operator
ROLO Heritage
04.2013 - 12.2015
Warehouse Worker
Marion County Public Schools
10.2012 - 01.2015
Assistant Manager
Kangaroo Express
10.2008 - 03.2012
Associate of Arts - Business Administration
College of Central Florida
High School Diploma -
North Marion High School
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