Onecia Pallard
Ft. Pierce,FL
Summary
Proven customer service expert from Fyah Side Bar and Grill, adept at maintaining composure in high-pressure situations and excelling in multitasking. Demonstrates strong communication and cleanliness, enhancing guest satisfaction. Achieved efficient service delivery by leveraging both interpersonal skills and secretarial proficiency, without compromising on quality or safety.
Dedicated Job Title with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
2025
2025
years of professional experience
Work History
Waitress
Fyah Side Bar and Grill
Jamaica
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Counter Clerk
Hardies Hardware
Jamaica
- Developed rapport with clientele through friendly interactions and personalized service experiences.
- Processed cash, check and credit card payments.
- Demonstrated excellent communication skills while interacting with diverse customers on a daily basis.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
Pump Attendant
Total Gas Station
Jamaica
- Provided excellent service through timely responses to customer inquiries and concerns.
- Provided exceptional customer service by answering questions about fuel types and prices, as well as offering additional services and products available at the station.
- Enhanced customer satisfaction by providing efficient fueling services and maintaining a clean work environment.
- Demonstrated strong multitasking abilities while managing multiple vehicles'' refueling needs simultaneously without compromising quality of service or safety standards.
- Pumped gas for guests and took payments.
Substitute Teacher
St Lucie School Board
Florida Port St Lucie
10.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Assistant Secretary
Indian River Investment Group
Jensen Beach
06.2024 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed sensitive information with discretion, ensuring the confidentiality of company documents and communications.
- Ensured timely completion of projects by effectively prioritizing tasks and coordinating resources.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Denbigh High School
Jamaica 06.2015
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Cleanliness
- Food Running
- Classroom management
- Secretarial
Hobbies
Reading, running, walking on the beach and researching information on my free time. Volunteer at sister in law church during breakfast feeding for the community
Timeline
Substitute Teacher
St Lucie School Board
10.2024 - Current
Assistant Secretary
Indian River Investment Group
06.2024 - 08.2024
Waitress
Fyah Side Bar and Grill
Counter Clerk
Hardies Hardware
Pump Attendant
Total Gas Station
High School Diploma -
Denbigh High School