Hi, I’m
Oneida Aduko
Springfield,NJ
Summary
Driven and aspiring professional working toward and seeking opportunity to begin a career. Ready to take on challenges using problem solving and task prioritization skills to offer value and help the team succeed. I am able to apply resourceful information and insightful critical thinking to any situation. I am perceived as friendly, energetic, hardworking, dependable, detail oriented and motivated. I hold excellent communication, organization and time management skills which allow me to stay on top of company demands in fast paced environments. My personality permits me to cultivate positive relationships which cause an effective work environment. I am always willing to adapt and expand my skills in order to contribute to company success.
Overview
3
years of professional experience
Work History
Mr. Handyman
Customer Service Executive
09.2022 - Current
Job overview
- Exceeded customer expectations with management of communications, conflict resolution and compliance on deliverables.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues while adhering to company policies
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Met personal, team and company goals in customer service environment.
- Utilized various software programs such as CRM systems, order management tools, and communication platforms effectively.
- Organized department files and maintained accurate information databases.
- Created and maintained office documentation and manuals.
Bed Bath & Beyond
Customer Service Cashier
09.2021 - 09.2022
Job overview
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Informed customers of promotions and special offers to increase sales.
- Communicated effectively with managers, supervisors and other associates.
- Returned unwanted items to appropriate departments for restocking.
- Addressed returns and exchanges and assisted customers with refunds or product replacements.
- Participated in ongoing cross-training opportunities to become better employee.
- Operated POS systems using hand-held scanners, theft-detection devices and optical readers.
- Assisted customers with self-checkout machines when needed, troubleshooting any issues that arose during process.
- Balanced cash drawer at beginning and end of each shift, ensuring accuracy of all transactions.
- Processed online orders for in-store pickup by retrieving items from shelves and preparing packages for collection.
- Trained new employees on proper use of cash register systems and company procedures regarding payment processing.
Education
Montclair State University , Montclair, NJ
from Political Science And Government
Union County College, Cranford, NJ
Associate of Science from Criminal Justice
01.2024
University Overview
- Graduated with 3.5 GPA
- Obtained Scholarship: Union County College Foundation Partnership for the Future Scholarship (x2)
- Obtained Scholarship: Arthur Geilfuss Memorial
- Vice President Honor's List Fall 2022, Winter 2023, Fall 2023
Skills
- Team Collaboration
- Client Engagement
- Relationship Building
- Payment/ Invoice Management
- Computer Skills
- Documentation Preparation
- Spread Sheet Documentation
- File Management
- Report Writing
- Typing Speed Efficiency
- Organization and Efficiency
- Multitasking and Adaptability
Languages
English
Native or Bilingual
Timeline
Customer Service Executive
Mr. Handyman
09.2022 - Current
Customer Service Cashier
Bed Bath & Beyond
09.2021 - 09.2022
Montclair State University
from Political Science And Government
Union County College
Associate of Science from Criminal Justice
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