Oneida Marrufo Escarcega
Summary
At Sam's Club's EYE Associates, I spearheaded initiatives that significantly enhanced customer satisfaction, leveraging my strong patient communication skills and proficiency in Microsoft Office and EHR systems. My strategies in inventory management and stakeholder engagement underscore my ability to multitask and manage time effectively, ensuring operational excellence and improved engagement metrics.
Overview
2
2
years of professional experience
Work History
EYE Associates
Sam's Club
09.2022 - 12.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
High School Diploma -
Palo Duro
1400 N Grant St05-2022
Skills
- Strong patient communication and interpersonal skills
- Scheduling and appointment management
- Proficient in (software: Microsoft Office,EHR systems, etc)
- Multitasking and time management
Languages
Spanish
Native or Bilingual
Timeline
EYE Associates
Sam's Club
09.2022 - 12.2024
High School Diploma -
Palo Duro
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