Jodi Freese
Newberry,MI
Summary
Intelligent Technician with many years of experience. Detail-oriented and responsive to patient inquiries and questions. Communicates clearly with both patients and coworkers.
Compassionate Patient Care Technician adept in managing heavy daily patient volume,including telephone triage, appointment scheduling and patient referral. Proficient in documentation and record maintenance. Dedicated to patient confidentiality.
Overview
5
5
years of professional experience
Work History
Eye Care Technician
Northern Lights Vision Center
Newberry, MI
02.2022 - Current
- Monitored vital signs such as blood pressure, heart rate, temperature and respiration rate.
- Observed changes in physical condition of patients; reported any significant changes to supervisor immediately.
- Collected specimens for analysis according to established procedures.
- Prepared equipment and assisted physicians with various procedures.
- Assisted with the admission process by obtaining a complete history from new patients.
- Participated in continuing education programs related to healthcare topics.
- Cleaned and maintained equipment used in providing care; followed infection control policies at all times.
- Conducted routine cleaning of equipment used in examinations such as slit lamps, tonometers.
- Assisted in the training of new staff members regarding office protocols and policies.
- Administered diagnostic tests such as visual field testing, color blindness testing and ocular motility assessment.
- Assisted with the pre-testing of patients prior to doctor's examination.
- Dispensed glasses following physician's prescriptions with accuracy and precision.
- Provided post-operative care instructions to patients who had undergone cataract surgery or other procedures involving the eyes.
- Processed payments from customers for services rendered or products purchased.
- Organized appointments for patients requiring further examination from an optometrist or ophthalmologist.
- Inspected spectacle frames for damage before dispensing them to customers.
- Performed comprehensive eye exams, including refractions and contact lens fittings.
- Reviewed insurance claims forms for accuracy prior to submission.
- Repaired broken frames using special tools such as pliers, screwdrivers.
- Ordered and maintained inventory of eyewear products, lenses, frames and accessories.
- Instructed patients on how to insert, remove, clean and care for contact lenses.
- Educated patients on proper care for their eyewear and vision health.
- Maintained patient records by keeping accurate notes on medical history, medications taken, diagnosis and treatment plans prescribed by optometrist or ophthalmologist.
- Prepared patients and administered basic eye exam tests.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
Health Aide
Newberry Assisted Living
Newberry, MI
08.2021 - 01.2022
- Conducted regular rounds throughout assigned area to ensure all residents had their needs met.
- Educated patients on health maintenance topics including nutrition, safety measures and disease prevention strategies.
- Provided emotional support to patients and their families during difficult times.
- Assisted patients with daily living activities such as bathing, grooming, dressing and toileting.
- Observed changes in patient's condition and reported them to the supervising nurse or physician.
- Cleaned and sanitized equipment used for patient care according to hospital standards.
- Communicated effectively with family members concerning any changes in the condition of the patient.
- Collaborated with other healthcare professionals regarding individualized care plans for each patient.
- Provided emotional support by listening attentively and responding compassionately.
- Participated in team meetings to discuss patient care plans and progress updates.
- Assisted patients with mobility issues by providing transfers and ambulation assistance.
- Responded promptly to call lights requests from patients needing assistance or supplies.
- Monitored diet plans of patients to ensure nutritional needs were met.
- Performed vital signs checks including temperature, pulse, respiration rate and blood pressure.
- Provided comfort measures such as back rubs, application of lotion and positioning of bedridden patients.
- Administered medications as prescribed by the physician according to established procedures.
- Monitored patient condition by observing physical and mental status, intake and output and exercise levels.
CNA
Golden Leaves Living Center
Newberry, MI
05.2019 - 04.2020
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Documented patient care services by charting in designated areas.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Participated in educational programs designed to improve knowledge of health care practices.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Provided emotional support to family members during difficult times.
- Reported changes in patient conditions to registered nurse or physician.
- Monitored food intake and output as directed by nursing staff.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Answered patient call signals and signal lights to determine patients' needs.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
Education
High School Diploma -
Newberry High School
Newberry, MI05-2012
CCS - Medical Billing And Coding
DeVry University
Downers Grove, ILSkills
- Patient Care
- Vital signs monitoring
- Basic Life Support
- Diagnostic Testing
- HIPAA Compliance
- Clinical Documentation
- Electronic documentation
- Attention to Detail
- Self-Driven and Motivated
- Strong Work Ethic
- Appointment Scheduling
- Customer Service
- Team Collaboration
- Written Communication
- Interpersonal Skills
- Multitasking
Timeline
Eye Care Technician
Northern Lights Vision Center
02.2022 - Current
Health Aide
Newberry Assisted Living
08.2021 - 01.2022
CNA
Golden Leaves Living Center
05.2019 - 04.2020
High School Diploma -
Newberry High School
CCS - Medical Billing And Coding
DeVry University