Zachery Rowlett
Newark,AR
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
Work History
Eye Care Technician
Batesville Eye Care Center
10.2023 - Current
- Enhanced patient comfort by providing attentive and compassionate care.
- Improved patient satisfaction by addressing concerns and answering questions in a timely manner.
- Maintained a clean and organized work environment, contributing to overall safety and hygiene standards.
- Documented patient interactions thoroughly in electronic medical records system, maintaining accurate records for future reference.
- Efficiently prepared rooms for new admissions, ensuring all necessary supplies were readily available upon arrival.
- Maintained accurate patient charts and medical records.
- Cleaned and sterilized instruments, equipment and surfaces.
- Utilized medical software to document and track patient progress.
Manager
Nova Joe's LLC
06.2019 - Current
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved safety procedures to create safe working conditions for workers.
- Cross-trained existing employees to maximize team agility and performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maximized performance by monitoring daily activities and mentoring team members.
Assistant Manager
Dairy Queen
07.2006 - 08.2019
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained staff associates and equipped to comply with company policies and procedures.
- Interacted well with customers to build connections and nurture relationships.
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Trained new employees on proper protocols and customer service standards.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
No Degree - Mathematics And Computer Science
Arkansas Tech University
Russellville, ARCertificate Of Proficiciency In Medical Coding - Medical Coding
UACCB
Batesville05.2024
Skills
- Technical Proficiency
- Overseeing Employees
- Maintenance and Repair Management
- Time Management
- Staff Management
- Employee Training
- Invoice Reconciliation
- HIPAA Compliance
- Teamwork Abilities
- Critical Thinking
- Active Listening
Languages
Spanish
Limited Working
Timeline
Eye Care Technician
Batesville Eye Care Center
10.2023 - Current
Manager
Nova Joe's LLC
06.2019 - Current
Assistant Manager
Dairy Queen
07.2006 - 08.2019
No Degree - Mathematics And Computer Science
Arkansas Tech University
Certificate Of Proficiciency In Medical Coding - Medical Coding
UACCB
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