Oneida Santiago
Indianapolis,IN
Overview
30
30
years of professional experience
Work History
Operational Manager
K&G Fashion Superstore
05.2015 - Current
- Enhanced operational efficiency by streamlining processes and implementing innovative solutions.
- Increased productivity by optimizing workflows and eliminating bottlenecks in operations.
- Reduced costs through diligent analysis of financial data and implementation of cost-saving measures.
- Improved customer satisfaction with timely and effective resolution of concerns and issues.
- Implemented continuous improvement initiatives for ongoing process optimization and better performance metrics.
- Trained employees on best practices, ensuring a knowledgeable workforce capable of meeting organizational objectives.
- Fostered an environment of open communication among team members, encouraging feedback loops for continuous learning.
Assistant Store Manager
Anna's Linens
01.2014 - 05.2015
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Key Carrier
K&G Fashion Superstore
11.2010 - 01.2014
- Enhanced store security by conducting regular audits and maintaining strict key control procedures.
- Streamlined operations by effectively managing opening and closing store procedures, ensuring timely readiness for business.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.
- Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
- Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.
- Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Department Manager
Value City Department Store
07.1999 - 12.2008
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Reduced operational costs through effective budget management and resource allocation.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Assistant Store Manager
Strawberry Clothing, Inc
06.1999 - 01.2004
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Team Leader
Target
08.1994 - 07.1999
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
Diploma - Liberal Arts And General Studies
Hammond High School
Hammond, IN05.1989
Skills
- Customer Retention
- Program Administration
- Logistics Oversight
- Workflow Optimization
- Organizational Management
- Performance reporting
- Maintenance Planning
- Customer Service
- Performance Evaluations
- Staff Development
- MS Office
Languages
Spanish
Native or Bilingual
Timeline
Operational Manager
K&G Fashion Superstore
05.2015 - Current
Assistant Store Manager
Anna's Linens
01.2014 - 05.2015
Key Carrier
K&G Fashion Superstore
11.2010 - 01.2014
Department Manager
Value City Department Store
07.1999 - 12.2008
Assistant Store Manager
Strawberry Clothing, Inc
06.1999 - 01.2004
Team Leader
Target
08.1994 - 07.1999
Diploma - Liberal Arts And General Studies
Hammond High School