Alexander Tripodi
Cleveland,OH
Summary
Dynamic Operational Manager with a proven track record at Giampaolo Inc., enhancing team productivity and customer satisfaction through effective operations management and team leadership. Skilled in inventory management and customer retention, achieving significant improvements in service quality and efficiency. Demonstrated expertise in fostering vendor relationships and excelling in high-pressure environments.
Overview
16
16
years of professional experience
Work History
Operational Manager
Giampaolo Inc.
03.2014 - 07.2024
- Improved team productivity through effective communication, training, and performance evaluations.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Cook
Villa Pizza
05.2008 - 06.2014
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
High School Diploma -
Bel Air High School
Bel Air, MD05-2008
Skills
- Customer Service
- Operations Management
- Team Leadership
- Decision-Making
- Inventory Management
- Customer Retention
- Employee Motivation
- Inventory Control
- Inventory Management
- Customer Retention
- Training and mentoring
- Inventory Management
- Customer Retention
- Onboarding Processes
Timeline
Operational Manager
Giampaolo Inc.
03.2014 - 07.2024
Cook
Villa Pizza
05.2008 - 06.2014
High School Diploma -
Bel Air High School
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