O'neil James

• Trained and mentored new bakery-cafe employees on store standards for food safety, quality, and service excellence. Certified new team members on both service (cashier, barista) and production (sandwich, salad, prep) tracks to improve team versatility.
• Reduced on-boarding time for new hires by 15% through the implementation of structured, hands-on training techniques.
• Conducted regular, constructive coaching for existing team members, focused on increased speed of service and order accuracy.
• Ensured consistent adherence to food safety, sanitation, and health regulations, maintaining a high cleanliness rating.
• Facilitated team communication during high-volume peak hours, enhancing operational flow and reducing customer wait times.

• Open/Close stores. Give fellow employees lunch breaks rang up customers restock all 6 stores, train new employees, count all the stores money and collect end of night receipts and drop deposit bags.

• Open stores, Help with baking, sandwich station, register station, give out breaks, do mid-day deposits, restock store during rush hour, being present on the floor as needed during peek hours.

• Opening up store duties. Handling register and baking. Closing store duties. Restocking as needed. Making juices, Acai bowls and smoothies.

• Open in Close store duties. Cook roast beef, fried food such as french fries and chicken. Make sandwiches, serve Customers beer and wine, snacks and food. Cleaning and ringing up customers and droping end of day deposits.

• Lead Shift Supervisor/Assistant coach manager Open new stores, train employees, make deposits, do orders, transfers, work with front of house staff/back of house staff. Made smoothies, Acai bowls and juices.

• Cook chicken, make sure prep work is done, clean store and making sure all employees are abiding by standards. Closing store duties.

• Was in charge of multiple drivers. Bakers and other shift supervisors. Did deposits and trained people. Did paperwork at end of the day and sent emails responding to my general manager. Opened and closed the store.

• Counting house bank. Doing deposits, training key holders, ringing up customers, making smoothies, acai bowls and juice's. Prepping at night, inventory counts, End of day paperwork. Making sure all health codes was followed.

• Barista: Made juices, smoothies, yogurts, lattes, oatmeal, regular coffee, soup. Sampling, Made customers seem like family.
• Manager: Open and closed stores, Deposits, safe counts, Train employees, Increased sales, did store inventory, made orders.
• General Manager: Hiring, Terminating, Help with special events, Train other managers, Scheduling for both stores.

• As a barista, shift supervisor, assistant manager I made drinks, rung up customers, did training programs, hiring events, cash store deposits, made store orders, self development and store scheduling. Also made customers feel like family. Very customer oriented.

• Csr: (customer service representative), Answer phones, make pizzas, Take orders in window.
• Supervisor: Open and close stores, take deposits to bank, assistant store manager with anything needed, Make delivers
• Asm: promoting, try and bring sales back to par, Train new employees, make store orders.

• Help cashiers with packing bags, put orders away, make delivers and clean store.