O'Neil Williams
Brooklyn,NY
Summary
Reliable Shift Manager with 3 years of progressively responsible leadership experience in a fast-paced food service environment and 4 years of youth development experience in day camp settings. Exceeded at delegating tasks, training new hires, and managing staff to ensure guest satisfaction. Respectful communication and interpersonal skills; leverage strengths in conflict resolution and problem solving to ensure customer satisfaction and a positive work environment.
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Guard
Allied Universal Security Services
06.2025 - Current
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Shift Manager
Chick Fil A - Penn Station
10.2024 - 06.2025
- Responsible for guest service, food preparation, and maintaining a clean and safe environment.
Shift Manager
Shake Shack - Battery Park City
07.2021 - 04.2024
- Reported to Store Manager and worked closely with a large team of food preparation and front-end Team Members.
- Responsible for executing with integrity all compliance checklists (store opening checklist, AM/PM food and facility checklists, safe counts) and reporting results to store management.
- Consistently enforced company standards by focusing on training and mentoring staff and optimizing team development.
- Greeted incoming guests and solicited feedback from exiting guests about their experience; ensured a positive atmosphere and went above-and-beyond to guarantee both guests and team a great experience.
- Handled escalated guest and team member issues effectively.
- Ensured a clean, tidy store by being accountable for completing daily cleaning tasks.
Camp Counselor
SYEP / Sesame Flyers International Inc.
06.2019 - 08.2019
- Reported to the Head Counselor of a nonprofit organization providing a school-based afterschool program to young Campers.
- Responsible for the physical and emotional safety of elementary and middle school children on field trips and at recreational facilities.
- Planned activities for all weather types, in both indoor and outdoor settings.
- Attended workshops cover topics in leadership and building relationship and connected youth to a range of youth development, cultural, social welfare, and supportive services.
Education
High School Diploma -
Cobble Hill School of American Studies
Brooklyn, NY01.2021
Skills
- Team development
- Conflict Resolution
- Communication
- Customer Service
- Integrity and professionalism
Certification
- Guard Card
Timeline
Security Guard
Allied Universal Security Services
06.2025 - Current
Shift Manager
Chick Fil A - Penn Station
10.2024 - 06.2025
Shift Manager
Shake Shack - Battery Park City
07.2021 - 04.2024
Camp Counselor
SYEP / Sesame Flyers International Inc.
06.2019 - 08.2019
High School Diploma -
Cobble Hill School of American Studies
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