Oneiry Gonzalez
Salt Lake City,UT
Summary
Customer Service Representative | Client Relations | Administrative Support
Experienced with providing excellent customer service and ensuring guest satisfaction. Utilizes effective communication and problem-solving skills to enhance dining experiences. Track record of collaborating with colleagues and maintaining flexibility in dynamic restaurant settings.
Overview
11
11
years of professional experience
Work History
Restaurant Server
Goldener Hirsch Restaurant Auberge Resorts
Park City, UT
11.2022 - Current
- Resolved customer inquiries and complaints efficiently while maintaining a high level of professionalism and empathy.
- Assisted customers with account, billing, and service-related questions, ensuring positive customer experiences.
- Navigated multiple systems simultaneously to provide accurate information and timely solutions.
- Maintained detailed records of customer interactions and follow-up actions.
Restaurant Server
Madeline Hotel Auberge Resorts
Telluride, CO
07.2019 - 10.2022
- Provided attentive customer service in a fast-paced environment, accurately processing orders and ensuring customer satisfaction.
- Displayed enthusiasm and promoted excellent service to customers.
- Built positive relationships with guests by delivering personalized service and promptly addressing questions and concerns.
- Trained and mentored new servers on restaurant policies and customer service best practices.
- Enhanced guest satisfaction by addressing concerns promptly and professionally.
Receptionist
Holiday Inn Santo Domingo
Dominican Republic
01.2018 - 11.2018
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Banquet Captain
Gateway Canyons Resort & Spa
Gateway, CO
03.2017 - 11.2017
- Organized banquet storage and surrounding areas to facilitate
- Trained and mentored new team members on service standards and operational procedures.
- Oversaw inventory management for banquet supplies, ensuring availability and minimizing waste.
- Supervised banquet staff to ensure exceptional service quality and guest satisfaction.
- Coordinated event logistics, including setup, service flow, and breakdown processes.
Customer Service Representative
Concentric
Santo Domingo, Dominican Republic
03.2015 - 01.2017
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor Degree in Business Administration - Hospitality Management
University of Organization & Method
Dominican Republic01-2018
Skills
- Communication
- Customer service
- Ability to multitask
- Problem-solving
- Cleanliness
- Upselling techniques
- Professional appearance
- Positive attitude
- Team collaboration
Accomplishments
- Utah Food Handlers Permit Course 2026 - State Food Safety
- State of Utah Alcohol Server Course 2026- State Food Safety
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Restaurant Server
Goldener Hirsch Restaurant Auberge Resorts
11.2022 - Current
Restaurant Server
Madeline Hotel Auberge Resorts
07.2019 - 10.2022
Receptionist
Holiday Inn Santo Domingo
01.2018 - 11.2018
Banquet Captain
Gateway Canyons Resort & Spa
03.2017 - 11.2017
Customer Service Representative
Concentric
03.2015 - 01.2017
Bachelor Degree in Business Administration - Hospitality Management
University of Organization & Method