Oneisha Marsh
Fort LAUDERDALE
Summary
Dynamic customer service professional with a proven track record at The UPS Store Inc., excelling in conflict resolution and enhancing customer satisfaction. Skilled in incident reporting and safety protocols, I effectively identified process improvements, ensuring a secure and welcoming environment for all stakeholders. Adaptable and detail-oriented, I thrive in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Customer Service Lead
The UPS Store Inc.
Fort Lauderdale
06.2025 - Current
- Facilitated daily customer interactions, offering swift resolutions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Security Officer
Allied Universal Security Services
Fort Lauderdale
09.2019 - 06.2023
- Executed routine patrols to detect potential hazards or security breaches.
- Monitored premises to ensure safety and security of staff and visitors.
- Provided exceptional customer service to enhance visitor experience and safety.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Security Officer
Platinum Security Group
Plantation
08.2017 - 07.2019
- Managed surveillance camera operations and reacted to suspicious incidents
- Handled alarms and carried out investigations as mandated.
- Operated communication systems between officers stationed throughout the facility.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
Education
Associate Degree in Nursing - Medical Assistant
Florida Career College
Fort Lauderdale, FL03-2019
High School Diploma -
Boyd H. Anderson High School
Fort Lauderdale, FL01-2017
Skills
- Customer service
- Incident reporting
- Conflict resolution
- Safety protocols
- Attention to detail
- Adaptability
References
References available upon request.
Timeline
Customer Service Lead
The UPS Store Inc.
06.2025 - Current
Security Officer
Allied Universal Security Services
09.2019 - 06.2023
Security Officer
Platinum Security Group
08.2017 - 07.2019
Associate Degree in Nursing - Medical Assistant
Florida Career College
High School Diploma -
Boyd H. Anderson High School
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