Onelys Santiago

FedEx
06/2021 – Present

• Acted as a primary point of contact for customers, drivers, and internal teams, resolving service issues and delivery concerns efficiently.
• Coordinated daily schedules, meetings, and operational updates to enhance facility operations and reduce scheduling conflicts.
• Maintain shipment tracking data and compile daily operational reports on missing, delayed, or damaged packages.
• Supported management with administrative coordination and documentation to ensure compliance with operational performance standards.
• Manage office supply inventory and vendor communications to maintain uninterrupted facility operations.
• Communicate effectively with diverse staff and customers in both English and Spanish to ensure clear understanding of service needs and operational updates.

FedEx
01/2020 – 06/2021

• Monitored shipment processing and conducted inspections, ensuring accuracy and compliance with hazardous materials and safety procedures.
• Investigated missing or delayed packages, collaborating with internal teams to resolve issues and improve operational performance.
• Maintained detailed shipment records and generated reports, supporting operational analysis and process improvements.
• Assisted with operational workflow coordination, ensuring efficient package movement through the facility.
• Provided support to supervisors and operations staff during high-volume shifts to maintain productivity and service standards.
• Helped train new team members on shipment tracking systems, documentation procedures, and quality standards.