Oneneka Brown
Lake Worth,FL
Summary
Enthusiastic organized communications officer with over 7 years of experience managing and overseeing all aspect of communication for a real estate company. Seeking a position to provide a seamless experience while exceeding customer satisfaction.
Overview
9
9
years of professional experience
Work History
Mortgage Loan Officer
CHL, LLC
01.2023 - Current
- Proactively identified solutions for customers experiencing credit issues.
- Communicated with over 30 clients, processing teams and other third parties to achieve prompt loan closings.
- Researched and updated industry knowledge on changing legislation and regulations.
- Provided support during audits to ensure compliance with federal and state regulations, contributing to strong company reputation.
Communications Specialist
Northstar First Properties
01.2016 - 01.2022
- Supervised all aspects of communication to assist external customers and internal colleagues.
- Distribution of mail.
- Managed group of 15 or more.
- Help resolve clients complaints
- Build rapport with vendors and customers.
- Develop and implement strategic production plan for business needs.
JMMB Client Care Officer
Hinduja Global Solutions
01.2015 - 01.2016
- Proving Exceptional Customer Service to Clients.
- Discussing account balances, different types of company products, services and general information.
- Greeted customers friendly and professional
- Maintain extensive knowledge of all account types.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
Mortgage Educators and Compliance -
Certificate
Florida12.2022
Bachelor of Arts: Mass Communication -
Northern Caribbean University
Jamaica 08.2015
Skills
- NMLS Licensed in FL
- Strong Sales ability
- Exceptional written and verbal communication skills
- Organized
- Multi-Tasking
- Problem Solving
- High Degree of Accuracy
Timeline
Mortgage Loan Officer
CHL, LLC
01.2023 - Current
Communications Specialist
Northstar First Properties
01.2016 - 01.2022
JMMB Client Care Officer
Hinduja Global Solutions
01.2015 - 01.2016
Mortgage Educators and Compliance -
Certificate
Bachelor of Arts: Mass Communication -
Northern Caribbean University
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