Onesimo Moreno
Cypress,TX
Summary
Dynamic,proactive and goal-oriented professional with excellent time management and problem-solving skills Service Advisor. Known for reliability and adaptability with extensive experience in the collision industry, adept in estimating systems, vehicle damage assessment and total loss evaluations . Proven track record of enhancing workflows and achieving high customer satisfaction. Skilled in mentoring teams and implementing operational improvements, Ensuring efficient repair processes and quality outcomes. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
1
1
Language
1
1
Certification
17
17
years of professional experience
Work History
Service Advisor/Estimator/Translator
Crash Champions Collision Center
02.2026 - Current
- Manage customer communication and repair workflows in a high-volume collision repair environment.
- Support approximately 30-60 work orders per month and $100,000–$160,000 in monthly sales.
- Coordinate daily production activities with a team of 11 technicians, including work assignments and production meetings.
- Prepare and review repair estimates, communicate repair progress, and coordinate parts requirements.
- Follow up on invoices, outstanding payments, and operational issues to help keep repairs moving efficiently.
- Support payroll and daily shop operations while balancing customer expectations and production priorities.
- Translate between technicians, estimators, manager and our customers
- Streamlined front-office workflows, improving handoffs between advisors, estimators, technicians, and parts personnel.
- Reviewed repair estimates for completeness, ensuring parts, labor, and documentation aligned with collision center standards.
- Guided customers through claim process, rental coordination, and post-repair delivery expectations.
Service Advisor/Estimator/Production Support
Caliber Collision
03.2020 - 02.2026
- Managed approximately 50-90 work orders per month, with individual monthly sales ranging from $120,000 to $418,000. Can show proof upon request.
- Coordinated daily production, technician dispatch, workload distribution, and production meetings for a team of up to 15 technicians.
- Worked with insurance and DRP partners, including USAA, Farmers, Liberty Mutual, MetLife, Nationwide, and State Farm.
- Coordinated estimate and supplement communication, repair decisions, customer updates, and insurance-related repair questions.
- Managed parts ordering, invoice posting and corrections, vendor communication, and payment follow-up for completed repairs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Interviewed candidates, trained employees, delegated responsibilities, and helped resolve workplace conflicts.
- Selected to help pilot new procedures and programs, supporting implementation and operational consistency.
- Entrusted with shop keys and opening and closing responsibilities.
- Advocated for repair quality and customer safety by escalating a serious concern involving a prior repair and helping coordinate a resolution with a dealership.
- Reviewed estimates, supplements, and approvals to support accurate repair authorization.
Service Advisor/Estimator/Mentor
Service King Collision Center
09.2011 - 03.2020
- Mentored five colleagues through structured eight-week development periods; three advanced into management positions and one moved into a training leadership role.
- Supported collision repair operations, with reported monthly sales of approximately $180,000–$248,000 and 45-60 work orders per month. Can show proof upon request.
- Prepared and coordinated repair estimates, customer communication, insurance workflows, and repair progress.
- Helped coordinate daily production and work assignments for a team of 8 to 24 technicians between 3 locations.
- Communicated with insurance partners and supported DRP repair processes.
- Assisted with customer concerns, workflow challenges, and repair-related problem resolution.
- Entrusted with shop keys and opening and closing responsibilities.
Estimator/Production/Support
Maaco Auto Body
07.2009 - 09.2011
- Inspected collision damage and prepared accurate repair estimates for body and paint work.
- Communicated with customers to explain repairs, timelines, and estimate details.
- Coordinated with technicians to verify labor operations, parts needs, and repair scope.
- Ordered replacement parts and tracked availability to keep repair workflow moving.
- Supported approximately 25–30 work orders per month and $25,000–$30,000 in monthly sales.
Education
High School Diploma -
Milby High School
Houston, Tx06-2001
Associate of Applied Science - Collision & Automotive Industry
UTI
Houston, TX08-2006
Skills
Estimating Systems: CCC ONE, Audatex, Mitchell
Business Software: Microsoft Excel, Outlook, Microsoft Teams
Technical Knowledge: Vehicle damage assessment, collision repair procedures, structural repair, aluminum repair, MIG welding, repair quality, and production workflow
Accomplishments
Generated up to $418K in individual monthly sales, consistently driving revenue and business growth in high-volume collision repair environments. While maintaining a 95 CSI Score.
Managed up to 122 repair orders monthly, coordinating workflows across teams of up to 24 technicians while balancing productivity, quality, and customer satisfaction.
Built and maintained relationships with major insurance carriers, including USAA, State Farm, Farmers, Allstate, Liberty Mutual, and Nationwide.
Developed expertise in complex vehicle damage assessments, insurance estimating, supplements, total-loss evaluations, and Actual Cash Value (ACV) determinations.
Improved operational efficiency by coordinating customers, insurance adjusters, technicians, and parts departments to resolve repair delays and keep production moving.
Built extensive automotive industry knowledge through hands-on collision repair, structural damage assessment, estimating, and production management experience.
AUTOMOTIVE INDUSTRY RECOGNITION
Had a personally owned custom vehicle featured in Lowrider Magazine, receiving recognition within the automotive enthusiast and custom-car community.
Demonstrated a lifelong passion for automotive craftsmanship, vehicle design, customization, and industry culture.
Certification
- Certified I-Car Platinum
- All Lines License Expired
- Certified DRP USAA Advisor
- Certified DRP Allstate Advisor
- Certified DRP Statefarm Advisor
- Certified DRP Progressive Advisor
- Certified DRP Farmers Advisor
- Certified DRP Travelers Advisor
- Certified DRP Nationwide Advisor
- Certified DRP Amica Advisor
- Certified DRP Liberty Mutual
Languages
Spanish
Professional Working
Timeline
Service Advisor/Estimator/Translator
Crash Champions Collision Center
02.2026 - Current
Service Advisor/Estimator/Production Support
Caliber Collision
03.2020 - 02.2026
Service Advisor/Estimator/Mentor
Service King Collision Center
09.2011 - 03.2020
Estimator/Production/Support
Maaco Auto Body
07.2009 - 09.2011
Associate of Applied Science - Collision & Automotive Industry
UTI
High School Diploma -
Milby High School