Robert Ellis
Cape Coral ,FL
Summary
Accomplished Service Advisor and General Manager with a proven track record at ServiceKing Collision, demonstrating exceptional proficiency in estimating systems like CCC and Audatex, and superior communication skills. Achieved consistent customer satisfaction and sales targets by leveraging strong work ethic and multitasking abilities. Expert in fostering trust and loyalty through knowledgeable and efficient service delivery.
Overview
6
6
years of professional experience
Work History
Service Advisor
Joe Hudson Collision Center
Cape Coral, FL
11.2023 - Current
- Developed estimates by costing materials, parts, and labor.
- Educated customers on proper vehicle repairs based on insurance, OEM and industry standards, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple insurance partners simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales, CSI, labor and GP targets.
- Coordinated effectively with customers both internal and external and management staff, ensuring seamless communication throughout the entire repair process.
Service Advisor
Sam Galloway Ford
Fort Myers, FL
11.2022 - 11.2023
- Developed estimates by costing materials, parts, and labor.
- Educated customers on proper vehicle repairs based on insurance, OEM and industry standards, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple insurance partners simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales, CSI, labor and GP targets.
- Coordinated effectively with customers both internal and external and management staff, ensuring seamless communication throughout the entire repair process.
General Manger
ServiceKing Collision
Fort Myers, FL
02.2020 - 11.2022
- Managed budget implementations, employee reviews, training and schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Service Advisor
ServiceKing Collision
Fort Myers, FL
04.2018 - 02.2020
- Developed estimates by costing materials, parts, and labor.
- Educated customers on proper vehicle repairs based on insurance, OEM and industry standards, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple insurance partners simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales, CSI, labor and GP targets.
- Coordinated effectively with customers both internal and external and management staff, ensuring seamless communication throughout the entire repair process.
Education
Diploma -
Estero High School
Estero, FLSkills
- Computer Skills
- Multitasking and Organization
- Proficiency in AllData and OEM Position Statements for correct repairs
- Strong Work Ethic
- Excellent Communication
- Proficient in estimating systems such as CCC, Audatex and Mitchell Cloud
- I-Car Certifications
Accomplishments
- Used Microsoft Excel to develop sales and production tracking spreadsheets.
- Achieved Top Shop through effectively identifying key areas of bottlenecks in WIP production to streamline processes and throughput.
Timeline
Service Advisor
Joe Hudson Collision Center
11.2023 - Current
Service Advisor
Sam Galloway Ford
11.2022 - 11.2023
General Manger
ServiceKing Collision
02.2020 - 11.2022
Service Advisor
ServiceKing Collision
04.2018 - 02.2020
Diploma -
Estero High School