O'netale Guevara

San Leandro,CA

Summary

Dedicated individual with a proven ability to build strong relationships and deliver excellent customer service. Offers a collaborative approach to problem-solving and workflow optimization, ensuring smooth operations across various departments. Eager to contribute innovative solutions and support team success.

Overview

years of professional experience

years of post-secondary education

Work History

Administrative Specialist I /Administrative Specialist II

NorthStar Memorial Group

Hayward, USA

03.2024 - Current

Provided comprehensive clerical and organizational support to office staff and management.
Coordinated meetings, managed calendars, and arranged shipment itineraries for external and in-house vendors.
Handled large amounts of money in all forms (cash, check, e-check, money order, etc.)
Maintained digital filing system to ensure easy access to documents.
Communicated with vendors to resolve issues and maintain relationships.
Trained new staff on office protocols and administrative tools effectively.
Provided administrative support to various departments within the organization.
Provided assistance during special projects or events as needed.
Organized and maintained filing systems for sensitive documents.
Responded to customer inquiries via phone or email in a professional manner.
Answered phone calls, provided information and connected callers to appropriate personnel.
Gathered, entered and updated data to maintain departmental records and databases.
Greeted visitors in a courteous manner and directed them to the appropriate office or person.
Managed incoming mail distribution and outgoing courier services.
Developed successful filing system to increase ability to retain and recover documents, reports and records.
Worked with finance department to file receipts and reimbursements.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Managed daily office operations, including supply inventory and maintenance requests, to maintain an efficient work environment.
Served as the first point of contact for incoming calls and visitors, providing excellent customer service and directing inquiries appropriately.

Dispatch Operator/Engraving Facilitator

Wings of Angels

Hayward, USA

01.2025 - 10.2025

Coordinated transport for decedents to and from hospital facilities/funeral homes.
Collaborated w/ our in-house engravers and contracted funeral homes to facilitate & complete orders/requests
Coordinated timely dispatch of drivers for efficient route management.
Monitored vehicle locations using GPS tracking systems for optimal performance.
Communicated effectively with drivers to address operational challenges promptly.
Collaborated with customer service to resolve delivery inquiries and issues swiftly.
Managed scheduling and routing to minimize delays and enhance service reliability.
Managed a large volume of phone calls while ensuring accuracy in data entry.
Resolved customer complaints related to service issues or delays.
Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.

Education

Bachelor of Arts - Business Administration

Chabot Community College

Hayward, CA

08.2020 - 01.2026

High School Diploma -

Skyline High School

Oakland, California

08.2015 - 06.2019

Skills

Calendar coordination
Travel coordination
Customer service
Microsoft Office Suite
Google Workspace
Data entry
Database management
SharePoint
CRM
HMIS
E-vantage
Problem-solving
Multitasking
Relationship building

Effective Communication
Office organization
Security protocols
Cultural sensitivity
Customer service and assistance
Team collaboration
Problem resolution
Workflow optimization
Microsoft Excel
Risk management
Microsoft
Cash deposit preparation
Microsoft Word
Multi-task management

Timeline