Onice Martinez
Tyler,TX
Summary
Highly motivated with background in retail sales, skilled in customer service. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive experiences for customers. Very responsible and dedicated to complete daily tasks.
Overview
6
6
years of professional experience
Work History
Package Handler
FedEx Ground
Tyler, TX
2024.10 - Current
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
- Organized packages according to type, size, destination, and other specifications.
Retail Sales Consultant
Optimum Cable
Tyler
2023.04 - 2024.10
- Greeted customers in a friendly and professional manner.
- Provided product knowledge to customers on merchandise features, benefits, and quality.
- Demonstrated excellent customer service by responding promptly to customer inquiries and complaints.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Assisted customers with product selection based on individual needs and preferences.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Utilized strong customer service skills to meet and exceed sales goals.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Package Handler
Fed Ex Ground
Lindale, Texas
2021.05 - 2022.06
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
Cashier
Taco Bell
Tyler
2019.05 - 2020.08
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
John Tyler High School
Tyler, TX2021-05
Skills
- Customer Engagement
- Handling Customer Complaints
- Welcoming customers
- Collecting payments
- Customer Service
- Positive and professional
- Store Opening and Closing
- Cash Handling
- Conflict Resolution
- Teamwork
- FLUENT IN [Spanish]
- Flexible Schedule
- Retail Sales
- Reliable/ Responsible
Timeline
Package Handler
FedEx Ground
2024.10 - Current
Retail Sales Consultant
Optimum Cable
2023.04 - 2024.10
Package Handler
Fed Ex Ground
2021.05 - 2022.06
Cashier
Taco Bell
2019.05 - 2020.08
High School Diploma -
John Tyler High School