Onice Martinez
Tyler,TX
Summary
Highly motivated background in retail sales, skilled in customer service. Demonstrated ability to achieve sales target through effective communication and understanding of customer needs. Known for providing problem solving abilities and creating a positive work experiences for customers. Overall, very committed, dependable, and willingness to take on responsibilities to meet requirements of team goals.
Overview
6
6
years of professional experience
Work History
Package Handler
Fed Ex Ground
10.2024 - Current
- Loading and scanning packages to the correct assigned vehicle area
- Organize packages based on size, destination, and other specifications.
- Use in proper lifting techniques team lifting and loading on to assigned work area.
- Utilizing technology equipment to properly assign packages to designated route.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
Retail Sales Consultant
Optimum Tv & Internet
04.2023 - 10.2024
- Greeted customers in a friendly professional manner.
- Provided product knowledge to customers on merchandise features, benefits, and quality.
- Demonstrated excellent customer service by responding promptly to customer inquiries and complaints.
- Preformed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Assisted customers with product selection based on individual needs and preferences.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Applied strong problem-solving and interpersonal skills to resolve conflicts.
- Processed payments in cash, credit card, debit, automatic debit, and check payments.
- Utilized strong customer service skills to meet and exceed sales goals.
Package Handler
Fed Ex Ground
05.2021 - 06.2022
- Loaded packages from conveyor belt into a vehicle in specific order.
- Utilized technology device to scan and assign package to vehicle numbers.
- Organized packages according to typer, size, destination, and other specifications.
Cashier
Taco Bell Restaurant
05.2019 - 08.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, credit card, and gift cards.
- Maintained cleanliness of lobby area, restroom, registers, windows and floors.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Education
High School Diploma -
John Tyler High School
Tyler, TX05.2021
Skills
- Customer service
- Positive and professional
- Teamwork
- Problem-solving
- Bilingual
- Responsible
- Reliability and punctuality
- Customer assistance
- Patience and empathy
- Money handling
- Team collaboration
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Package Handler
Fed Ex Ground
10.2024 - Current
Retail Sales Consultant
Optimum Tv & Internet
04.2023 - 10.2024
Package Handler
Fed Ex Ground
05.2021 - 06.2022
Cashier
Taco Bell Restaurant
05.2019 - 08.2020
High School Diploma -
John Tyler High School
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