Oniesha Middlebrooks
Douglasville,Georgia
Summary
.
Professional with strong background in financial management and collections. Skilled in maintaining accurate records, resolving discrepancies, and ensuring timely payments. Known for collaborative team efforts and adaptability to evolving demands. Reliable in achieving results, proficient in communication, negotiation, and problem-solving.
Overview
6
6
years of professional experience
Work History
Account Receivable
Rentokil NA
2023.10 - 2024.05
- Proficient in processing and posting customer payments using accounting software
- Skilled in reconciling accounts and resolving payment discrepancies
- Experienced in preparing and sending invoices to customers in a timely manner
- Ability to generate and analyze financial reports related to accounts receivable status
- Monitored customer accounts for payment delinquency and initiated collection efforts.
Customer Representative
Progressive Casualty Insurance
2022.11 - 2023.09
- Assisted customers with product inquiries, order status updates, and resolving any issues or complaints
- Maintained a high level of professionalism and courtesy during all interactions with customers
- Handled a high volume of incoming calls and emails while meeting or exceeding established performance metrics
- Acted as a liaison between customers and other departments to ensure smooth resolution of issues and inquiries
- Provided excellent customer service by resolving issues and inquiries in a timely and efficient manner
Billing Specialist
Sequium Asset Solutions
2020.09 - 2021.08
- Researched and resolved billing discrepancies to enable accurate billing.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Used data entry skills to accurately document and input statements.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
BDC Agent/ Internet Sales
Sons Kia
2019.07 - 2020.03
- Collaborated with sales team to strategize and achieve monthly sales targets and objective
- Utilized sales techniques to build customer interest and close sales.
- Proactively identify opportunities to improve customer satisfaction and retention through feedback and data analysis
- Handled inbound leads via phone and internet and directed to appropriate contact.
- Tracked customer interactions using CRM software, ensuring timely follow-ups and accurate recordkeeping.
Customer Service Representative
Acceptance Now
2017.12 - 2019.03
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
Tampa, Florida05.2016
Skills
- Detail oriented
- Quality Assurance
- Report Preparation
- Administrative Support
- Strong proficiency in Microsoft CRM
- Team Player
- Goal oriented
- Microsoft Excel
- Invoice processing
- Credit analysis
- Teamwork and collaboration
- Customer service
- Time management
Timeline
Account Receivable
Rentokil NA
2023.10 - 2024.05
Customer Representative
Progressive Casualty Insurance
2022.11 - 2023.09
Billing Specialist
Sequium Asset Solutions
2020.09 - 2021.08
BDC Agent/ Internet Sales
Sons Kia
2019.07 - 2020.03
Customer Service Representative
Acceptance Now
2017.12 - 2019.03
Diploma - Medical Administrative Assistant
Ultimate Medical Academy