Bridjett L. Turner
Clermont
Summary
Dynamic CAT Desk Adjuster at Liberty Mutual Insurance Company with expertise in claims investigation and settlement negotiation. Proven ability to foster strong customer relationships while utilizing Xactimate for accurate damage assessments. Adept at policy analysis and effective communication, ensuring optimal outcomes for clients and stakeholders alike.
Overview
32
32
years of professional experience
1
1
Certification
Work History
CAT Desk Adjuster
Liberty Mutual Insurance Company
08.2022 - 11.2025
- Investigate claim damages and situation using internal and external resources.
- Investigation steps include speaking with the insured or other involved parties such as contractors, requesting and receiving a field investigation report, researching past claim activity, researching external websites for CAT event confirmation, and engaging vendors for services, material supply, and/or pricing.
- Determines policy coverage through analyzing investigation data and policy terms, including whether the claim will be approved or denied.
- Notifies insured of coverage or any issues.
- Establishes reserve levels at the beginning of handling a claim and adjusts as appropriate based on investigation findings.
- Handles and owns claims submitted by independent adjusters, including making coverage and reserve decisions, and reviewing work for accuracy.
- Maintains accurate and current communication with insured/claimant.
- Maintains accurate and current claim file documentation throughout the life cycle of claim cases.
- Engages specialized departments such as The Special Investigation Unit and Subrogation as appropriate.
- Determines and negotiates settlement amounts for damages claimed within assigned authority limits.
- Makes recommendations to management for settlement amounts outside of authority limits.
- Closes claim files upon completion of final payment.
Large Loss Coordinated Contents Adjuster Field and Desk
Allstate Insurance Company
12.2015 - 05.2022
- Traveled to loss sites which have been damaged by water, fire, weather, and or other related unexpected events.
- Conducted detailed inspections of each property/dwelling, wrote estimates utilizing Xactimate to capture the extent of the damage.
- Utilized advanced virtual technology to collaborate with onsite vendors to identify damages and write damage estimates from a virtual setting.
- Reviewed policies to assist with the determination on rather afforded coverages apply.
- Provided the customer with details and an explanation of both policy and estimates.
- Communicated empathetically with customers to assist them throughout the claims process.
- Negotiated and issued claim settlements to customers in accordance with business unit standards and methods.
- Issued payments for all vendors handling Unscheduled Personal Property UPP upon request in relation to work performed for each claim.
- Flexibility to work in a variety of environments -independently, with a team, face to face, and virtually.
Residential/Commercial Insurance Inspector
USLI/ United States Liability Insurance
08.2011 - 12.2015
- Responsible for evaluating hazards and safety concerns on the property.
- Information is gathered by interviewing the policyholder (Commercial and Property owner), inspecting the property, taking measurements of the building and structure details, and addressing potential liability concerns.
- Traveled 80% of the time, daily to conduct inspections of residential properties, as well as smaller commercial buildings, taking photos of the structure, measuring, diagramming the perimeter, as well as looking for safety concerns and hazards,- report as such.
- Write Up Reports from a home-based office utilizing Windows.
- Uploading completed reports, photos, and diagrams as well as noting structure details.
Storage Specialist
Friendly Self Storage
Owings
05.2011 - 07.2015
- Follow internal sales processes with potential customers to convert leads into sales and up sales through various channels, including phone, online, and walk-in.
- Build and maintain strong relationships with current and prospective customers.
- Address customer inquiries, concerns, and complaints promptly and professionally.
- Facilitate the auction process for units with unpaid accounts and delinquency, adhering to legal and company guidelines.
- Use market knowledge to understand the potential customer demographic for sales, and local competitors for pricing strategy development.
- Facilitate the customer experience by completing their rental agreements, protection plans, and applying appropriate discounts, as applicable.
- Maintain detailed records of sales activities, customer interactions, and transactions.
Residential/Land/Appraisal Analyst
Premier Appraisal Group
Laurel
04.2003 - 07.2011
- Ensured accurate, efficient, and timely processing of all appraisal requests and delivery of reports, and review scope of work.
- Reviewed and authenticated comps and appraisals, ensuring all legal boundaries were met, not to violate the USPAP’s or the customer’s confidentiality rights.
- Determined and reviewed property and demographic analysis of each appraisal through MRIS.
- Reviewed all on-site inspections as an independent fee contractor.
- Transmitted/Forwarded appraisals via Ethena from Win Total-EDI/PDF, on a variety of different Fannie Mae and Freddie Mac forms.
REO Sales Field Specialist
Citi Financial
Hanover
05.2001 - 03.2003
- Maintained inventory of the contracts and forms required to conduct real estate REO properties.
- Submission of property bills for payment through A/P and A/R.
- Maintained files and billing records for each vendor.
- Processed listings, sales, and price reductions for each case file.
- Assisted Home Inspectors and Appraisers in selecting Foreclosed properties.
- Processed reinstatement of accounts when needed, reviewed, and made recommendations to department supervisors on assigned foreclosure packages for attorneys.
- Research and select area home purchases, including new buyers’ system and maintenance programs via HUD and VA.
- Analyze, review, track, and make recommendations to senior management regarding potential foreclosure actions of bankruptcy petitions on delinquent real estate accounts, interface with corporate personnel, attorneys, realtors, Sheriff’s department, and field personnel, state-wide.
- Monitor activities of outside vendors to ensure timeliness in initiating action, review and property appraisals.
Front Desk/ Listing Sales Assistant
Weichert Realtors
Washington
08.1995 - 03.2000
- Responsible for assisting with agents’ selling packages and listings.
- Front desk duties as assigned, and switchboard.
- Assist with open house duties, opening and closing, brochures, and providing information regarding the sale process and home features.
- Additional responsibilities include placement and removal of signage, suggesting and facilitating repairs of the property under the direction of the real estate agents and brokers.
Front Desk Associate
Hyatt Regency Capitol Hill
Washington
07.1993 - 07.1995
- Responsible for greeting guests and displaying a positive first impression.
- Checking guests in and out of the hotel.
- Managing room assignments and distributing keys.
- Providing information about hotel amenities, services, and local attractions.
- Handling guest requests and resolving any issues or complaints.
- Answering phone calls and responding to guest inquiries.
- Processing payments for room charges and other services.
- Maintaining accurate records of transactions.
- Handling cash and credit card transactions.
- Communicating guest requests to housekeeping and maintenance staff.
- Working with other hotel departments to ensure guest satisfaction.
- Relaying information between guests and hotel management.
Education
Henderson Professional Development Seminars -
Appraiser Courses
Hyattsville, Maryland01.2004
Business Management Development/Continuing Education -
Prince Georges Comm. College
Upper Marlboro, Maryland01.2003
Skills
- Extensive multi-level interaction with both professional and support staff
- Proven effective job performance in large and small group operations
- Proven ability to train staff via management procedures
- Ability to learn quickly in a new environment and adapt
- Settlement negotiation
- Xactimate estimation
- Coverage determination
- Claims investigation
- Policy analysis
- Customer relationship management
- Front desk operations
- Customer service
- Payment processing
- Check-in/check-out processes
- Switchboard operation
- Communication
- Housekeeping coordination
Training
- Management Quality Improvement Training (TQM), three-months
- Licensed Real Estate Appraiser Trainee Requirements, 75-Hour Course, 2005-2006
- Florida CAT License, All Lines, 2010-Present, P239424
Certification
Florida CAT License, All Lines, 2010-Present, P239424
Timeline
CAT Desk Adjuster
Liberty Mutual Insurance Company
08.2022 - 11.2025
Large Loss Coordinated Contents Adjuster Field and Desk
Allstate Insurance Company
12.2015 - 05.2022
Residential/Commercial Insurance Inspector
USLI/ United States Liability Insurance
08.2011 - 12.2015
Storage Specialist
Friendly Self Storage
05.2011 - 07.2015
Residential/Land/Appraisal Analyst
Premier Appraisal Group
04.2003 - 07.2011
REO Sales Field Specialist
Citi Financial
05.2001 - 03.2003
Front Desk/ Listing Sales Assistant
Weichert Realtors
08.1995 - 03.2000
Front Desk Associate
Hyatt Regency Capitol Hill
07.1993 - 07.1995
Henderson Professional Development Seminars -
Appraiser Courses
Business Management Development/Continuing Education -
Prince Georges Comm. College