Summary
Overview
Work History
Education
Certification
Timeline
Generic

Tora Jones

Chickasaw

Summary

Highly skilled and dedicated insurance claims investigator with great experience providing a superior level of customer service to clients handling bodily injury, auto and special investigation claims in very demanding and high-paced environments. Seeking a position with a growing organization that will allow me to utilize my skills, knowledge, and education to make a positive impact on client relations and revenues while maintaining a smooth and successful working environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

CAT Desk Adjuster

Pacesetter Claims Service
03.2023 - 12.2023
  • Oversee handling of assigned catastrophe claims for various carriers resulting from many different types of property perils like hurricanes
  • Assist policy holders in understanding the claims process, procedures, and settlement.
  • Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
  • Answered customer questions regarding deductibles.

Desk Adjuster File Reviewer

FKS Insurance
09.2021 - 05.2022
  • Contact insureds to schedule adjuster inspection
  • Review the estimate and explain details to insureds.
  • Managed high-volume caseloads to ensure rapid resolution for clients and maintained customer satisfaction levels.

Office Assistant, Claims Processor, Inside Contents Adjuster

Catastrophe Management Solution / Pilot Catastrophe
08.2020 - 11.2021
  • Open and close claims
  • Contact insureds and adjusters
  • Update files and take messages
  • Answer multi-lines phones and review policies (ACV or RCV)
  • Fast-track adjusting, remote work from home
  • Investigate claims and maintain records of catastrophic issues for the company and insureds
  • Catastrophe claim handling in case of hurricanes like: Laura, Delta, Ida.

Customer Services Support

Sedgwick
02.2018 - 01.2019
  • Taking inbound calls and processing claims
  • Meeting metrics.

Education

High School Diploma -

McIntosh High School
McIntosh, Al
05.2006

Certification

  • State Farm Auto
  • State Farm Estimatics
  • State Farm Fire/Property
  • Alabama, 300094310
  • Louisiana, 873746
  • Mississippi, 10713025
  • Montana, 3001080496
  • Oregon, 19602339
  • Oklahoma, 3001099359
  • Michigan, 1009626
  • Texas, 2633566
  • Kentucky, DOI - 1122604
  • Georgia, 3378110
  • Arkansas, 19602339
  • Washington, 1093068
  • North Carolina, 19602339
  • Minnesota, 40736100
  • Florida, W747489
  • West Virginia, 19602339
  • Indiana, 3696053
  • South Carolina, 19602339
  • Arizona, 19602339
  • New York, IA-1716524

Timeline

CAT Desk Adjuster

Pacesetter Claims Service
03.2023 - 12.2023

Desk Adjuster File Reviewer

FKS Insurance
09.2021 - 05.2022

Office Assistant, Claims Processor, Inside Contents Adjuster

Catastrophe Management Solution / Pilot Catastrophe
08.2020 - 11.2021

Customer Services Support

Sedgwick
02.2018 - 01.2019

High School Diploma -

McIntosh High School

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Tora Jones