Onna Calavetta
Boca Raton,Florida
Summary
Proven track record of scheduling and maintaining a productive work environment. Able to communicate with team members at all levels, provide direction, and remain open to feedback. Flexible, dependable shift manager with significant experience planning and maintaining work schedules, managing employee relations, and collaborating with supervisors and subordinates to ensure effective customer service Top-performing professional with substantial experience in banking and finance. Dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates. Adept at understanding customer needs to recommend appropriate banking products.
Overview
9
9
years of professional experience
Work History
Personal Banker
NATBANK
07.2023 - Current
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
Babysitter
Cindy Arce
02.2020 - 07.2023
- Maintained a consistent level of service quality for cleanliness,y.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Enhanced children''s social skills by organizing group activities and encouraging teamwork.
Assistant Store Manager
Gourmet Market
09.2019 - 09.2019
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
- Continually updated a leadership resume and honed skills by participating in various management trainings
- Provided customer service and was involved in training 2 new team members.
Manager
Kaly
02.2016 - 08.2018
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Employee
Yves Rocher
10.2015 - 01.2016
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
Butcher's Assistant
Boucherie Guyonvarch
05.2015 - 09.2015
- Educated customers on benefits of specific types and cuts of meat for desired dishes.
- Monitored and controlled inventory to manage stock levels and prevent waste.
- Placed orders for supplies and raw materials to keep necessary items available.
- Collaborated with suppliers to obtain high-quality products and meet customer needs.
Education
Bachelor of Arts - Business
University of Florida
Gainesville, FL05.2025
Business Marketing Management -
Palm Beach State College
Boca Raton, Florida12.2022
High School Diploma -
Boca High School
Boca Raton, Florida05.2020
Skills
- Customer service
- Time management
- Bilingual
- Leadership
- Opportunity Identification
- Business Development
- Operational Efficiency
Languages
French
Native or Bilingual
English
Full Professional
Spanish
Elementary
Timeline
Personal Banker
NATBANK
07.2023 - Current
Babysitter
Cindy Arce
02.2020 - 07.2023
Assistant Store Manager
Gourmet Market
09.2019 - 09.2019
Manager
Kaly
02.2016 - 08.2018
Employee
Yves Rocher
10.2015 - 01.2016
Butcher's Assistant
Boucherie Guyonvarch
05.2015 - 09.2015
Bachelor of Arts - Business
University of Florida
Business Marketing Management -
Palm Beach State College
High School Diploma -
Boca High School
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