Onofre Cabato
Los Angeles,CA
Summary
As an IT Support Engineer at American Airlines/Nsight, I excelled in leveraging virtualization technologies and incident management to enhance server performance and information security. My proactive approach and ability to swiftly diagnose and resolve complex technical issues underscore my technical proficiency and customer service excellence. Resourceful IT Support Engineer known for high productivity and efficient task completion. Possess specialized skills in network troubleshooting, software installation, and cybersecurity measures. Excel in problem-solving, communication, and time management, ensuring smooth technology operations and user support.
Overview
3
3
years of professional experience
Work History
IT Support Engineer
American Airlines/Nsight
Los Angeles, CA
11.2022 - 12.2025
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Monitored server performance metrics to identify areas of improvement or optimization.
- Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
- Managed the configuration and setup of customer accounts and systems.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Conducted remote diagnostics to identify and solve technical problems.
Education
High School Diploma -
Belmont High /Cal State Univeristy Northridge
Reseda, CA06-1976
Some College (No Degree) - Engineering
Cal State Northridge
Reseda, CASkills
- Virtualization technologies
- Server management
- Incident management
- Information security
- Configuration management
Timeline
IT Support Engineer
American Airlines/Nsight
11.2022 - 12.2025
High School Diploma -
Belmont High /Cal State Univeristy Northridge
Some College (No Degree) - Engineering
Cal State Northridge
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