Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyler Roman

Whitefish Bay

Summary

Experienced professional in talent guidance and motivation, with a strong track record in sales performance assessment and staff management. Proven ability to meet and exceed challenging performance expectations. Dedicated to enhancing customer service standards through effective communication and strategic leadership.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Dick's Sporting Goods, Inc
Brookfield
04.2024 - Current
  • Top 5 performers in credit card applications for Assistant Managers in the region.
  • Utilized training from Diamond Sports University to boost QTD sales by 24%.
  • Resolved customer inquiries and complaints through effective management-level escalation.
  • Recruited and trained new employees to meet job requirements successfully.
  • Reviewed employee performance, delivering feedback and coaching for continuous improvement.
  • Participated in national training sessions, cascading valuable information across the district.

Assistant Manager - HR

Kroger
Glendale
07.2023 - 04.2024
  • Recruited new employees and built relationships, driving visibility.
  • Implemented safety protocols to protect workers from hazardous conditions.
  • Advised senior management on labor laws regarding wages, working hours, and employment matters.
  • Increased the “Fresh Start Training” daily participation rate from 38% to 89%.

Mortgage Loan Processor

Caliber Home Loans/CrossCountry Mortgage
Remote
01.2021 - 07.2023
  • Ranked among top 20 processors based on turn-time and monthly loans closed.
  • Facilitated communication among loan officers, underwriters, and clients to accelerate processing.
  • Ensured consistent customer contact from origination through closing to improve client experience.
  • Adjusted loan files to comply with banking standards and federal regulations.

Assistant Manager

Enterprise Rent-A-Car
Irving
10.2017 - 05.2020
  • Achieved rank #1 in sales performance during DFW Airport rotation.
  • Delegated staff responsibilities to support strategic priorities and goals.
  • Trained and mentored junior sales representatives, boosting overall team performance.
  • Utilized persuasive techniques to drive sales through upselling and cross-selling.

Education

Bachelor of Science - Business Management

The University of West Florida
Pensacola, FL

Skills

  • Operational strategy and regulatory compliance
  • Employee recruitment and team building
  • Customer service
  • Performance management
  • Problem solving
  • Time management
  • Sales excellence

Timeline

Assistant Manager

Dick's Sporting Goods, Inc
04.2024 - Current

Assistant Manager - HR

Kroger
07.2023 - 04.2024

Mortgage Loan Processor

Caliber Home Loans/CrossCountry Mortgage
01.2021 - 07.2023

Assistant Manager

Enterprise Rent-A-Car
10.2017 - 05.2020

Bachelor of Science - Business Management

The University of West Florida

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