Ontara Mccoy
New Castle,DE
Summary
Efficient Paralegal major (3.50GPA) just finished school at Bryant & Stratton, with 6.5+ years of work experience. Aiming to leverage a proven knowledge of direct sales, customer satisfaction, and multi-site call center management skills to successfully fill the Insurance Agent role at your company. Frequently praised as focused by my peers, I can be relied upon to help your company achieve its goals. Willing to relocate: Anywhere
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Agent
Direct Auto Insurance
08.2021 - 04.2024
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients
- Customize insurance programs to suit individual customers, often covering a variety of risks
- Calculate premiums and establish payment method
- Explain features, advantages and disadvantages of various policies to promote sale of insurance plans
- Perform administrative tasks, such as maintaining records and handling policy renewals.
Insurance Agent
Muncie Insurnace
12.2020 - 08.2021
- Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance or specialized policies such as marine, farm/crop, and medical malpractice
- Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
Daycare Worker
Mari's Daycare
09.2019 - 12.2020
- Maintain a safe play environment
- Dress children and change diapers
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues
- Observe and monitor children's play activities
- Keep records on individual children, including daily observations and information about activities, meals served, and medications administered
- Instruct children in health and personal habits, such as eating, resting, and toilet habits.
Member Services Representative
AAA
01.2019 - 08.2019
- Answer customers' questions about products, prices, availability, product uses, and credit terms
- Recommend products to customers, based on customers' needs and interests
- Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
Hotel Reservation Specialist
Hilton Hrcc
01.2018 - 01.2019
- Greet, register, and assign rooms to guests of hotels or motels
- Make and confirm reservations
- Keep records of room availability and guests' accounts, manually or using computers
- Record guest comments or complaints, referring customers to managers as necessary
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Retail Sales Representative
Advantage Solutions
04.2015 - 07.2017
- Prepare and deliver sales presentations to new and existing customers to sell new advertising programs, and to protect and increase existing advertising
- Prepare promotional plans, sales literature, media kits, and sales contracts, using computer
- Consult with company officials, sales departments, and advertising agencies to develop promotional plans.
Education
Associates Of Applied Science - Paralegal Studies
BRYANT & STRATTON COLLEGE
New Castle, DE04.2024
Skills
- Typing 50 WPM
- Insurance Sales
- Direct Sales
- Presentation Skills
- Telemarketing
- Account Management
- Cold Calling
- Product Demos
- Upselling
- Merchandising
- English
- Retail Sales
- Business Development
- Sales Management
- Outside Sales
- Customer service (8 years)
- Micros POS (5 years)
- Market awareness
- Cash Handling
- Company policies
- Product Knowledge
- Customer Account Management
- Customer Engagement
- Goal-oriented mindset
- Salesforce
- Payment Processing
- Cross-selling strategies
- Account Servicing
Certification
- Property & Casualty License
- Certified Notary Public
- Insurance Producer License
Assessments
- Front desk agent (hotel), Proficient, 01/2023, Selecting hotel rooms based on requests and identifying errors in hotel data
- Customer service, Proficient, 01/2023, Identifying and resolving common customer issues
- Delivery driver, Proficient, 01/2023, Interpreting instructions or signs and solving problems
- Call center customer service, Proficient, 11/2022, Demonstrating customer service skills in a call center setting
- Customer focus & orientation, Proficient, 01/2023, Responding to customer situations with sensitivity
- Inside sales, Proficient, 05/2022, Understanding and responding appropriately in sales scenarios, and performing common sales calculations
- Sales fit, Proficient, 07/2023, Measures the traits that are important for success in sales positions
- Work style: Reliability, Proficient, 01/2023, Tendency to be reliable, dependable, and act with integrity at work
- Sales skills, Proficient, 04/2022, Influencing and negotiating with customers
- Administrative assistant/receptionist, Proficient, 01/2023, Using basic scheduling and organizational skills in an office setting
Awards
Deans List
Timeline
Insurance Agent
Direct Auto Insurance
08.2021 - 04.2024
Insurance Agent
Muncie Insurnace
12.2020 - 08.2021
Daycare Worker
Mari's Daycare
09.2019 - 12.2020
Member Services Representative
AAA
01.2019 - 08.2019
Hotel Reservation Specialist
Hilton Hrcc
01.2018 - 01.2019
Retail Sales Representative
Advantage Solutions
04.2015 - 07.2017
Associates Of Applied Science - Paralegal Studies
BRYANT & STRATTON COLLEGE