ONTARIO ARTISE WILLIAMS
Austin,TX
Summary
Attentive Merchandising Manager with over 15 years of experience guiding top-quality talent. Manages staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to address customer concerns and communicate with tact and diplomacy.
Professional with proven track record in visual merchandising, prepared for this role. Adept at creating compelling store layouts and displays that drive customer engagement and sales. Strong focus on team collaboration and flexibility to adapt to changing needs, ensuring reliable and effective execution of merchandising strategies. Skilled in spatial planning, trend analysis, and visual presentation, with keen eye for detail and results-driven approach.
Overview
22
22
years of professional experience
Work History
Visual Merchandising Manager
Everlane
10.2021 - Current
- Developed and executed seasonal visual merchandising strategies to enhance customer engagement and align with brand aesthetics.
- Collaborated with cross-functional teams to create cohesive marketing campaigns that elevated product visibility and brand messaging.
- Monitored sales performance metrics to assess the effectiveness of visual displays and adjust strategies accordingly.
- Created and maintained detailed visual merchandising guidelines to ensure brand consistency across all store locations.
- Trained and mentored junior staff members on visual merchandising best practices, improving overall team performance.
Store Manager
Zumiez
07.2018 - 10.2021
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Assessed, optimized and elevated operations to target current and expected demands.
Lead Flooring Specialist
Home Depot
02.2017 - 07.2018
- Managed entire sales process from initial consultations through contracting and final installation.
- Stayed up to date on latest styles, trends and available flooring brands.
- Handled in-store, web-based and telephone inquiries from residential and commercial customers.
- Employed persuasive communication skills to engage customers and overcome objections.
Manager
Francessca's Collection
03.2015 - 06.2016
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Organized and updated schedules to optimize coverage for expected customer demands.
Head Doorman/Security
Hotel Vegas
02.2011 - 07.2014
- Monitored all facility activity and provided guest assistance as needed.
- Ensured security of main and service doors to prevent unauthorized entries.
- Prepared and updated employee work schedules.
- Maintained excellent working relationships with entertainers, promoters and local law enforcement.
- Participated in security for private parties and special events.
- Ensured guests and staff complied with safety rules and regulations at all times.
Associate Manager
Calvin Klein
05.2009 - 12.2010
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Assisted customers, answered questions and resolved problems for stellar customer service.
Women's Accessories Manager
Women, Urban Outfitters
08.2008 - 03.2009
- Reorganized sales floor to promote sales, displaying high demand products in prime locations.
- Updated store planograms in collaboration with management.
- Created visual displays to showcase products in interactive and engaging way.
- Leveraged knowledge of customers and market trends to successfully market and display products.
Customer Service Supervisor
Tommy Hilfiger
02.2008 - 07.2008
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Set up visually appealing promotional displays.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
Customer Experience Manager
Gap Inc
05.2004 - 05.2007
- Manage a team of 30-35, execute Gap Inc.
- Initiatives, maintain standards and processes, analyze reports to monitor store financial revenue to meet expense targets, lead efforts to reduce shrink through loss prevention education, interview and on-board new hires that support the performance needs and growth for the team and store.
Education
High School Diploma -
St Augustine High School
St Augustine, FLSkills
- Employee supervision and motivation
- Store operations oversight
- Reliable
- Retail inventory management
- Outstanding communication skills
- Team-oriented
- Staff training and development
- Recruiting and hiring
- Schedule management
- Cross-functional team management
- Policy/program development
Timeline
Visual Merchandising Manager
Everlane
10.2021 - Current
Store Manager
Zumiez
07.2018 - 10.2021
Lead Flooring Specialist
Home Depot
02.2017 - 07.2018
Manager
Francessca's Collection
03.2015 - 06.2016
Head Doorman/Security
Hotel Vegas
02.2011 - 07.2014
Associate Manager
Calvin Klein
05.2009 - 12.2010
Women's Accessories Manager
Women, Urban Outfitters
08.2008 - 03.2009
Customer Service Supervisor
Tommy Hilfiger
02.2008 - 07.2008
Customer Experience Manager
Gap Inc
05.2004 - 05.2007
High School Diploma -
St Augustine High School