Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Onteonna Hankins

Birmingham

Summary

Healthcare professional known for high standards and impactful results. Background includes managing patient interactions, resolving complex inquiries, and enhancing overall patient satisfaction. Proven team collaborator with flexible approach to changing needs and commitment to achieving objectives. Skilled in communication, problem-solving, and adaptability.

Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.

Organized Patient Service Representative with Number years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Healthcare Customer Service Representative

JL Morgan& Associates
Birmingham, AL
05.2025 - 05.2026

Calling patients who had previously had surgeries or procedures done, and to have them complete a healthcare survey about their experiences with the hospital. Complaints, concerns etc.

Customer Service Call Agent

Bancorpsouth
Birmingham, AL
02.2022 - 04.2023
  • Works in debit card, CS, Loans, and Online Banking

Call Center Agent WFH

Atento
San Antonio, TX
02.2019 - 07.2021
  • Work from home call center agent scheduling appointments for Covid-19 vaccines also working for FEMA

Education

High School Diploma -

Jess Lanier High School
Bessemer, AL, US
05.2011

Skills

  • Microsoft Word
  • Call center inbound calling/salesforce (Less than 1 year)
  • Logistics
  • Telecommunication
  • Microsoft Office
  • Customer Service (6 years)
  • Customer service
  • Banking
  • Financial services

Certification

  • Driver's License
  • Non-CDL Class C

Timeline

Healthcare Customer Service Representative

JL Morgan& Associates
05.2025 - 05.2026

Customer Service Call Agent

Bancorpsouth
02.2022 - 04.2023

Call Center Agent WFH

Atento
02.2019 - 07.2021

High School Diploma -

Jess Lanier High School