CHIBUZO ONYE
Amazon
Richmond,TX
13
years of professional experience
I am a dedicated and customer-focused professional with strong experience in customer service, sales, and financial operations. Skilled at building trusted customer relationships, identifying customer needs, recommending appropriate products and services, processing transactions accurately, and resolving concerns efficiently. Strong attention to detail with a commitment to compliance, confidentiality, and exceptional customer service. Proven ability to meet performance goals while creating a positive and welcoming customer service experience for every customer.
Work History
Amazon Associate
11 Months- Delivered accurate and efficient customer service while addressing questions and resolving issues promptly.
- Processed customer orders and transactions accurately while maintaining attention to detail.
- Followed company policies and procedures to ensure accuracy, security, and compliance.
- Demonstrated strong communication and interpersonal skills when working with customers and team members.
- Resolved order and product issues by identifying problems and providing appropriate solutions.
- Consistently met productivity and performance goals while maintaining high-quality service.
Customer Service Representative
11 Years 8 Months- Customer Assistance: Responded to customer inquiries about television products, prices, availability, warranties, and promotions
- Sales Support: Assisted customers in selecting televisions based on their needs, preferences, and budget while supporting sales targets.
- Order Processing: Processed customer orders, payments, invoices, deliveries, and product exchanges accurately and efficiently
- Complaint Resolution: Handled customer complaints and product concerns professionally, providing timely solutions and escalating complex issues when necessary.
- Product Knowledge & Follow-Up: Maintained knowledge of television models, features, and promotions and followed up with customers to ensure satisfaction after purchase.
Education
High School Diploma
Skills
Data entry and verification
Customer service
Problem resolution
Time management
Attention to detail
Effective communication
Timeline
Amazon Associate
Amazon
11.2025 - CurrentRead More
Customer Service Representative
Chalcedony resources
08.2013 - 04.2025Read More
Accelerated Graduate Academy
High School Diploma
Read More