ONYINYE OGUGUA
Houston,Texas
Summary
Customer Service Professional with proven experience delivering excellent client support and resolving issues efficiently. Skilled in communication, problem-solving, and data entry, with a track record of improving processes to boost customer satisfaction and loyalty.
Overview
4
4
years of professional experience
4042
4042
years of post-secondary education
Work History
Data Entry Clerk
Eden Oaks Health Care services
Houston, USA
10.2024 - Current
- Responsible for entering, updating and verifying data from sources into systems
- Ensuring Data integrity and accuracy
- Handling sensitive information with discretion and following company policies regarding data protection
- Assisting with salary Charts
- Completing tasks within timeframes while maintaining a high level of accuracy
- Organizing files for easy access and retrievals
- Administrative support
- Answering and screening incoming phone calls to direct them to the appropriate person or department
Caregiver (PRN)
Cornerstone care giving
Houston, Texas
03.2025 - 09.2025
- Assisted clients with daily living activities and personal care needs.
- Provided companionship and emotional support to enhance client well-being.
- Administered medications as directed by healthcare professionals.
- Maintained a clean and safe environment for clients at all times.
- Documented client progress and reported any changes to the care team.
Customer Service Representative (Hybrid)
Energy LPG gas
Lagos
06.2021 - 07.2023
- Assisted customers with gas service inquiries and billing questions.
- Processed customer orders and maintained accurate service records.
- Resolved customer complaints through effective communication and problem-solving.
- Collaborated with team members to ensure timely delivery of gas services.
- Managed incoming calls and directed them to appropriate departments.
- Conducted follow-ups with customers to ensure satisfaction with services rendered.
- Maintained up-to-date knowledge of company products and services for informed support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
High School Diploma At Accelerated Graduate Academy
Houston, TXBachelor of Science - Computer Science
Institute Universitaire Edexcell Du Benin
Benin 08.2018 - 07.2021
Senior School Certificate(SSCE), Penny International College
LagosSkills
- Data entry and verification
- Customer service
- Administrative support
- Problem resolution
- Time management
- Attention to detail
- Effective communication
- Confidentiality compliance
References
References are available on request
Timeline
Caregiver (PRN)
Cornerstone care giving
03.2025 - 09.2025
Data Entry Clerk
Eden Oaks Health Care services
10.2024 - Current
Customer Service Representative (Hybrid)
Energy LPG gas
06.2021 - 07.2023
Bachelor of Science - Computer Science
Institute Universitaire Edexcell Du Benin
08.2018 - 07.2021
High School Diploma At Accelerated Graduate Academy
Senior School Certificate(SSCE), Penny International College