Onzanikka Hayes
Port St Lucie,FL
Summary
Proficient public safety dispatcher recognized for strong critical information relay and effective resource management. Experienced in handling emergency situations with composure and precision, ensuring seamless support to first responders and enhancing community safety.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Care & Dispatch Specialist
Excell Refrigeration
Riviera Beach, FL
01.2026 - 02.2026
- Coordinated daily dispatch schedules for efficient delivery of refrigeration products.
- Communicated with drivers to confirm routes and delivery times.
- Handled customer complaints in a professional manner while resolving any issues quickly and efficiently.
- Maintained communication with carriers regarding service issues or delays in deliveries.
Public Safety Dispatcher
City of Riviera Beach
Riviera Beach, Florida
04.2008 - 07.2025
- Responded to emergency calls and dispatched resources effectively.
- Monitored multiple radio channels for real-time communication.
- Provided critical information to first responders and emergency services.
- Utilized computer-aided dispatch systems to track units and status updates.
- Collaborated with law enforcement and fire departments for resource allocation.
- Monitored radio transmissions between police officers, fire fighters, and other public safety personnel.
Front Desk Clek
Journey's Inn Motel
Lake Park, FL
04.2006 - 02.2008
- Greeted guests upon arrival, fostering a welcoming atmosphere that enhances guest experience.
- Provided excellent customer service to ensure guest satisfaction.
- Assisted guests with inquiries, delivering local attraction information to enrich their stay.
- Processed payments and maintained financial records for guest transactions, ensuring accuracy and accountability.
- Answered phone calls promptly and directed inquiries appropriately.
- Processed payments and maintained financial records for guest transactions.
Education
High School Diploma -
Palm Beach Lakes
West Palm Beach, FL05-2004
Skills
- Dispatch coordination
- Customer complaint resolution
- Resource allocation
- Critical information relay
- Customer service excellence
- Data management
- Time management
- Effective communication
- Active listening
Certification
- 911 Public Safety Telecommunicator (PST)
Accomplishments
- Communications Operator of the Year, 2021
- Department Commendation, Riviera Beach Police Department
Timeline
Customer Care & Dispatch Specialist
Excell Refrigeration
01.2026 - 02.2026
Public Safety Dispatcher
City of Riviera Beach
04.2008 - 07.2025
Front Desk Clek
Journey's Inn Motel
04.2006 - 02.2008
High School Diploma -
Palm Beach Lakes